The system also prominently displays real-time reporting data on pending tickets, average resolution times, and a wide array of other metrics. “The dashboards are there for everybody to see,” Azad says. “Everybody from your tech to your CFO and CEO and anybody in between is empowered with data that’s live.”
ServiceTree comes in two versions: an entry-level edition equipped only with PSA functionality that’s priced on a per-user basis, and a full-suite edition that’s priced per managed device.
The company plans to add integrations with managed services solutions from ConnectWise, Datto, Continuum, and Ninja, among others, this quarter. Quoting functionality with built-in connections to Ingram Micro and other distributors will arrive before April as well.
Azad is an MSP himself who tested ServiceTree extensively at his own company before making it available to others. Technicians on his staff processed close to 70,000 tickets with the system over a two-year period before this week’s launch.
ServiceTree is the latest addition to a growing market for multi-function managed services software suites that’s dominated by familiar names like ConnectWise, Datto, Kaseya, and SolarWinds MSP. Smaller players like Atera and Pulseway also offer integrated solutions with RMM, PSA, and additional capabilities. Barracuda Networks, which has purchased the Managed Workplace RMM solution from Avast Business, is another recent addition to the competitive landscape.