New Products & Platforms
Freeing Up Resources: Pia Chat Ends Labor-intensive Service Desk Work
Pia isn’t just making service desks better. It’s making the traditional model unnecessary.
Why MSPs Are Facing a New Security Problem — and It’s Personal
Aura is betting that human-centric security will become a growing part of the managed services conversation.
What Cybersecurity Talent Shortage? Cynomi Delivers CISO-level Intelligence to Every Role Within MSPs
MSPs need to scale security services without heading headcount. Cynomi’s CISO Intelligence uses agentic AI to help solve the problem.
Marketopia Launches Platform to Help MSPs Sell Smarter, Not Harder
The new offering targets one of MSP sales’ biggest pain points by turning fast research into actionable talking points.
Embracing Agentic AI: Why Kaseya Intelligence Matters to MSPs
Learn how Kaseya’s agentic AI capabilities can reduce the burden of ticket triaging.
Meet T3nantWiz: A New MSP Management Platform for Microsoft 365 and Google Workspace
T3nantWiz, an impressive, new cloud-based MSP management platform, streamlines workflows and enables one-click configuration at scale.
How Thread’s Voice AI Helps MSPs Capture Missed Opportunities in Service Desk Calls
Co-founder and Chief Magic Officer Mark Alayev explains how voice interactions offer a great opportunity for MSPs.
‘MSP-as-a-Service’ Promises to Help IT Providers Scale Without the Growing Pains
The future of managed services lies in collaboration. Here’s MSP-as-a-Service can benefit your IT business.
How Thread Modernized Ticket Intake at CCS Technology Group
Thread’s automation platform reduced dispatcher workload and helped CCS standardize ticket triage across channels.
Why MSP Projects Break Down — and How to Fix Them
Moovila CEO Mike Psenka explains why structure, not heroics, is key to better project delivery for MSPs.