News & Articles - Page 77

The new functionality lets GoTo Connect users create helpdesk tickets on their own and lets GoTo Resolve generate tickets automatically based on preset conditions. A new bundled licensing option also lets users purchase both products together at a discount.

The new pricing feature lets users refresh open quotes with their distributor’s latest rates automatically every 24 hours. The order form feature lets MSPs create reusable templates for orders involving similar products.

When a clear successor doesn’t exist, look for the buyer type that best suits your goals and expectations.

Four of the dozens of vendors exhibiting at ChannelPro’s latest in-person event—ConnectMeVoice, Gradient MSP, Quickpass, and US Signal—share updates on recent and forthcoming announcements.

How channel pros can reduce the odds of a rogue employee wreaking havoc with their clients.

The six-city, two-day conference series headed south to North Carolina’s “Queen City” with a lineup of educational sessions addressing the top issues and trends managed service providers and integrators care about.

Under new rules in effect immediately, the managed services vendor will no longer automatically renew one-year subscriptions for three years.

Use client metrics like profitability, tech support time, willingness to accept advice, and how they treat your staff to weed out those who pose more trouble than they’re worth.

An acquisition can start an exciting new chapter for a managed service provider, but only if it’s done right.

Three steps MSPs can take to establish edge computing expertise and be strategic partners to customers.