News & Articles - Page 66

Called Pia aiDesk and first unveiled last year, the new system uses machine learning and natural language processing to help MSPs analyze, route, and resolve level 1 and 2 service tickets automatically.

In a year likely to be marked by recession for most businesses, IT businesses should see growth instead.

Use the NCSC-UK warning about working with MSPs as a roadmap to securing your services and contractually protecting your clients.

The SaaS and data management vendor is employing personalized attention and go-to-market collaboration with partners to accelerate already booming growth.

A written process will fill your team’s bucket of knowledge like a waterfall.

Managing technicians requires a balancing act of recognition, reward, engagement, and flexibility—all while driving productivity to service customers.

Pia is an intelligent automation platform that integrates with IT service management tools to simplify processes and improve operational efficiencies.

If you make promises in marketing—but don’t validate that your team is delivering—you are lying to yourself and risking legal jeopardy.

Redstor’s 100% cloud-based, AI-equipped BDR platform is designed to make protecting on-premises and online data simpler.

The communications and support vendor’s partner program aims to turn mere resellers into true-blue, full-blown partners.