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Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.


333 West San Carlos Street
San Jose, California 95110
United States


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July 26, 2023 | Pedro Pereira

Egnyte Introduces AI for Content Governance and Secure Collaboration

Egnyte’s new generative AI capabilities, including a chat-based interface and an AI-powered help desk, aim to help organizations boost productivity while complying with governance policies.

Egnyte has added generative AI models to its multicloud content security and governance platform, enabling users to more quickly find and combine information within an organization’s documents and media files. To ensure proper governance, the AI tools touch only the data that individuals have permission to access.

The models allow users to search for and summarize information in company documents and media files without having to physically move any of the content. In this way, a company’s employees can access whatever content they need to complete and collaborate on projects without violating governance polices or putting the data at risk.

Content governance has become increasingly important as the volume of data companies handle grows rapidly. Governance policies ensure consistency in how an organization’s users select, create, and share information. 

“As businesses manage more structured and unstructured data than ever before in today’s hybrid work environment, it’s important for them to have governance policies in place to effectively secure their business-critical data,” says David Spitz (pictured), Egnyte’s chief strategy officer. “If organizations can’t see the full extent of their data, then they can’t properly govern it.”

As part of the generative AI models release, Egnyte is introducing an AI-powered help desk, which MSPs and IT consultants can leverage in their delivery of services to end customers. “We expect this will save MSPs on help desk requests and thus improve their project margins,” Spitz says.

Chat-based Interface

Users can leverage the Egnyte platform’s AI capabilities through a chat-based interface to ask questions and perform tasks, such as compiling summaries of large complex documents and finding photos of specific objects within an image library.

Upon request, the AI also generates transcripts of audio and video files. “This makes it possible to source and search information from multiple file types, which was not previously possible,” Spitz notes.

Egnyte’s AI capabilities, he adds, boost user productivity. “Independent studies have shown that Egnyte’s platform saves users, on average, between 3.4 and 4 hours per week in editing files, collaboration, and finding the right content.”

Let’s say an MSP wants to review a service contract. The person can ask AI for details such as terms of payment, termination clauses, and services covered by the contract. “This allows the user to gain time instead of sourcing through the contract to grab those details,” Spitz explains.

In another example, an employee unable to attend a meeting can later consult video or audio files from the meeting for specific information such as an update on a project timeline. “That team member could go to that audio or video file to ask specific questions about their job function concerning the project,” Spitz says.

Egnyte says the new AI models complement other AI applications already embedded in the company’s content security and governance platform. Customers are using the applications to comply with privacy regulations, such as Europe’s General Data Protection Regulation (GDPR) and the California Consumer Privacy Act, and to identify threat indicators.

PEDRO PEREIRA is a New Hampshire-based freelance writer who has covered the IT channel for two decades.

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