Topic: Managed Services - Page 288

MSPs can now map organizations, sites, and agent groups in Pulseway’s RMM solution to company listings in ConnectWise’s PSA solution, and automatically generate tickets in the ConnectWise product as well.

The new offering provides access to product and technical support staff, partner resources, and co-brandable marketing materials that third-party vendors can use to create and promote connections to Datto’s products more easily.

The new offerings, which include a mix of NOC, help desk, and other services, are designed to help MSPs grow their business while meeting the needs of their SMB customers, according to Director of Sales Hannah Erb (pictured).

Part of the vendor’s increasingly strategic device-as-a-service program, the new offering is part of a larger shift from transactional to contractual customer relationships highlighted today by CEO Dion Weisler (pictured) at HP’s Reinvent conference.

The new offerings, which include end-to-end professional services, managed security services, and cloud migration services, are targeted at members of Palo Alto’s NextWave partner program building cybersecurity and cloud practices.

New capabilities introduced today by cloud exec Renee Bergeron (pictured) are designed to help channel pros mimic the best practices of resellers who emphasize client acquisition and customer service rather than backend operational processes.

The Splashtop solution is the first Android-based remote control solution for Zebra Technologies’ new remote control service.

Tigerpaw Software, creator of the technology services industry’s first and most complete†business automation platform, has named managed print services industry expert†West McDonald†its new Vice President of Business Development.

The company has bolstered the capabilities of its flagship migration solution to meet a growing demand for tenant migrations.

The second annual gathering gives participants an opportunity to explore and discuss pressing issues and opportunities in the tech industry today, as well as formulate initiatives for the future.