Topic: Managed Services - Page 289

The network security vendor’s firewalls can now open, close, and reopen tickets in Autotask’s PSA solution automatically. The new Firebox devices, meanwhile, offer small and home office users significant security inspection performance improvements.

New functionality available now and arriving early next year will consolidate multiple, related tickets involving the same device, allow administrators to remote into endpoints from inside a ticket with a single click, and more.

The new offerings give the vendor’s MSP partners visibility into endpoint status and self-serve access to sales, marketing, and training resources for the first time, according to CEO Jay Ryerse (pictured).

Provided at no cost, the new functionality enables MSPs to patch over 100 third-party applications widely used by SMBs centrally and automatically.

The former Autotask CEO sees upside in the blockbuster deal for the two companies involved and the MSPs they do business with, but wonders how long their commitment to openness and integration with third parties will last.

In meetings with ChannelPro at last week’s Empower MSP conference in Orlando, company executives including Dave Sobel (pictured) described plans to switch from device-centric to user-centric management, equip its RMM systems to make technicians more efficient, and roll out new security solutions.

Datto took home the coveted ASCII Cup at the conclusion of the two-day event, and the last leg of the 2017 tour, held in our nation’s capital.

At Empower MSP Orlando, a two-day user conference, company executives detailed a product direction that includes a unified platform and a shift from device-centric to user-centric monitoring and management of cloud services.

According to Datto executive Rob Rae (pictured) in an exclusive interview, the newly combined company will offer everything from RMM and PSA software to solutions for BDR, file sync and share, networking, power management, and beyond.

Called Mail Assure and announced during pre-day activities at the vendor’s Empower MSP conference in Orlando, the system acts as a protective layer for incoming and outgoing email.