Topic: Managed Services - Page 281

The new feature, which can automatically open support tickets in the vendor’s PSA system, gives end users an alternative to email and phone calls for interacting with help desks about technical issues.

Expected to officially go into production late next month, version 18.1 of the vendor’s flagship PSA product employs a clean, web-friendly look and feel designed to make working in the system dramatically easier for technicians and service managers.

Equipped with deep learning technology that enables it to block never-before-seen attacks, the system adds an online option to an email security portfolio that had previously relied solely on locally deployed firewalls and appliances.

According to Vice President of Global Channels Kendra Krause (pictured), the security vendor hopes to extend already solid results in all three areas during its 2019 fiscal year.

The one-day event for MSPs and IT service providers presents insights, research, and best security practices delivered by leading industry experts.

TruMethods’ annual gathering of members brings together over 250 IT solution providers from seven countries to discuss business strategy for growing an MSP practice—and have some fun.

The managed services software maker aims to provide MSPs with a one-stop shop for the latest security news and resources.

IT solution providers and technology vendors gathered for two days of networking, education, and training.

The latest edition of the company’s remote monitoring and management solution also includes “closed-loop” alerting functionality and the ability to add custom branding elements to customer-facing web support portals.

The premium edition of the vendor’s Breach Secure Now! product now assigns risk scores that channel pros and business owners can use to target their least security-savvy employees for increased user education.