IT and Business Insights for SMB Solution Providers

Motivating and Managing Employees in a Hybrid Workplace

Follow these six steps to keep workers engaged and on track. By James Kernan

EMPLOYEES WHO FEEL VALUED will always be more productive. Staff who are passionate about their jobs perform better, work harder, and stay with a company longer. Therefore, IT business owners need to look at ways to make work more fun and enjoyable, while keeping employees productive and accountable. This is even more important with a hybrid workforce, which has some unique challenges.

Here are six steps for keeping employees engaged and on track, whether they are working in the office, from home, or in a hybrid model:

1. Have both a growth mindset and positive attitude. The culture and tone of the company always start with leadership and ownership. Positive leaders don't attack people; they attack problems. Don't focus on where you are; focus on where you're going. Lead and motivate your team with optimism. Connect each of your employees to the overall company vision and purpose through their goals.

2. Set clear objectives for daily and weekly productivity. Identify goals for each employee and department you want to reach. I would recommend starting with your sales, help desk, or service department. Create both individual goals and team goals and put them in writing. Remember to reward and praise in public, either in-person or during a virtual meeting, the ones who are doing well. Then coach and counsel in private the ones who are not doing well.

3. Schedule daily huddles to set the tone for the day. Hold a virtual daily team huddle for all employees via a videoconference platform like Zoom or Microsoft Teams. Choose whatever time best fits the rhythm of your business. Make sure you always start the meeting on time, whether everyone is present or not. Keep it short. Your daily huddle should only last about 10 minutes or slightly longer if you have a larger group. Depending on the size of your workforce, allow employees to give a quick update on what their goals are that day. This will not only help hold them accountable, but also set the tone for the day. These meetings will keep everyone motivated and productive.

4. Follow up with remote employees daily. Make time to check in throughout the day. Take that opportunity to ask questions about work that's in progress and what problems or challenges they are facing. If you are finding it difficult to meet one-on-one, have the employee send regular weekly recaps of their accomplishments and activity via email.

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