IT and Business Insights for SMB Solution Providers

Avoiding Burnout

Channel pros need to recognize the signs of burnout for themselves and their employees, and then take proactive steps to reduce the causes. By James E. Gaskin

EVERYONE AT TIMES feels tired, irritable, and stressed, or experiences other negative physical and emotional responses to the pressures of our modern world. According to the November 2022 Aflac WorkForces Report, 59% of American workers are experiencing at least moderate levels of burnout. So, how do you prevent occasional exhaustion or cynicism from becoming full-on, career-limiting burnout for you and your employees? Be aware and proactive, experts advise.

“Think of burnout as ongoing and unmanageable job-related stress,” says Don Crawley, author of The Compassionate Geek and an IT customer service speaker. Symptoms are exhaustion (emotional, physical, psychological, or all three), irritability, a short temper, less patience, difficulty in concentrating, and even hopelessness.

Don Crawley

Gina Calvano, author of From Burnout to Purpose, adds a feeling of powerlessness to that list. She says burnout is the opposite of engagement, which is a sense of personal power to make a meaningful contribution to others.

In today’s work environment, there are a variety of factors causing burnout. “Uncertainty is a key stressor in all circumstances,” says Crawley, and the recent spate of tech layoffs combined with returning to the office is increasing stress, and thus, burnout.

Calvano believes working exclusively off-site increases the risk of burnout too.

Plus, she adds, the IT workforce has been depleted, drained, and burned out by external factors like the pandemic and supply chain disruptions for far too long. This pain makes joining the Great Resignation, “quiet quitting,” or returning to school feel like better options than continuing to work.

Take a Self-Check

To start addressing your own potential for burnout, do a self-check: Are you chronically mentally and physically exhausted? Do you have a negative or abrasive attitude? Do you wish to isolate or withdraw from others? Are you apathetic or experiencing low morale? Do you feel powerless to take care of things that have meaning for you at your job? “If you said yes to any of these questions, you might be on the path to burnout,” Calvano notes.

Crawley recommends being proactive in managing problems that lead to burnout. “Make a list of your stressors and frustrations and take action on those items you can control.” Address these one at a time to avoid feeling overwhelmed.

In addition, Crawley says, “Be intentional about finding ways to recharge yourself.” Common options are hobbies, sports, family activities, and time with friends. A healthy work-life balance helps prevent burnout for both leaders and employees.

About the Author

James E. Gaskin's picture

JAMES E. GASKIN is a ChannelPro contributing editor and former reseller based in Dallas.

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