In IT, few things are more unnerving than a problem that disappears whenever you try to diagnose it. One minute, customers cannot access critical systems. The next, everything works again, and every provider involved insists the trouble must be somewhere else.
In this episode of IT Nightmares, Justin Esgar talks with Sean Maguire, president and founder of Synivate, about an MSP’s ill-fated venture into private-cloud hosting. Despite redundant infrastructure and seven supposed paths into the data center, intermittent connectivity problems left customers frustrated and Synivate trapped in a finger-pointing nightmare. Their experience offers a hard-earned lesson about vendor accountability, customer communication and knowing when critical infrastructure is better left to someone else.
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About Sean Maguire
Sean Maguire is president and founder of Synivate, a Massachusetts-based technology company he launched in 2011 as a voice, data cabling and telephony business before guiding its evolution into a full-service MSP. Maguire is an advocate for operational maturity, particularly the use of standardization, automation and repeatable processes to help MSPs scale without sacrificing customer service.
Synivate provides managed IT, cybersecurity, cloud and digital transformation services to small and midsize businesses throughout New England and across the U.S. Maguire also regularly shares practical perspectives on MSP growth, cybersecurity, mergers and acquisitions and the role of AI in service delivery.
Source: LinkedIn
About IT Nightmares
On IT Nightmares, host Justin Esgar hears true tales of IT terror from MSPs, sysadmins, and integrators — stories of outages, breaches, and tech disasters that still haunt the people who survived them. Enter if you dare.
