MSP Technology News Headlines
ManageEngine’s new MSP Central Platform leads this week’s headlines. But we have lots of other interesting technology news from all over the industry. From acquisitions to product enhancements to telling industry reports, you’ll want to stay in the know. Ready for a quick rundown of this week’s MSP news and partner program updates? Scroll on down!
ManageEngine Launches MSP Central: a Unified Platform Built to Strengthen Modern MSP Infrastructure
ManageEngine’s modular, multitenant console combines RMM, PSA, AI-driven automation, endpoint protection, and server monitoring in one scalable platform.
Key quote from the press release:
“With MSP Central, we’re bringing together the best of ManageEngine’s proven IT management and security capabilities in a platform designed from the ground up for MSPs. While each of these modules stands strong on its own, together they form a truly unified platform, delivering a single, connected experience for service providers. This approach lets MSPs consolidate their operations, eliminate tool sprawl, and enable their teams to work more efficiently and effectively all from a unified console.” — Mathivanan Venkatachalam, vice president, ManageEngine
Addigy Unveils Industry’s Only Prebuilt App Catalog for Real‑time, Automated macOS App Management
Designed for real-time, script-free deployment, Addigy’s Prebuilt App Catalog lets IT teams and MSPs instantly manage macOS app lifecycles.
Key quote from the press release:
“Many IT teams spend inordinate amounts of time trying to manage macOS applications. With apps updating on their own schedules, the need to track down the latest versions, write deployment scripts, and handle distracting pop‑ups while ensuring user permissions can seem never‑ending. Now, with Addigy’s prebuilt apps, internal IT and MSPs have the flexibility to just ‘set and forget.’ Confident users have updated applications that meet security and compliance requirements, without manual effort or scripting.” — Jason Dettbarn, founder and CEO, Addigy
Freshworks Launches Freshservice Journeys to Make Work Life Easier
Freshservice Journeys is an AI-assisted capability that simplifies complex workflows across HR, IT, facilities, and other departments.
Key quote from the press release:
“Complexity is the enemy of efficiency, and our customers count on Freshworks to remove roadblocks in the employee experience with hyper-personalized, seamless, and uncomplicated service. For years, Freshservice has enabled thousands of organizations to apply modern service management principles across individual departments. With the launch of Freshservice Journeys, Freshworks takes that vision further, eliminating the friction that has long hindered cross-departmental collaboration during complex employee transitions. Organizations can now use AI powered automation to deliver consistently positive employee experiences without sacrificing departmental flexibility.” — Srini Raghavan, chief product officer, Freshworks
CMA and channelWise Host ‘AI in the Channel’ Virtual Summit
Free two-day virtual event will equip channel leaders to harness AI for revenue growth, partner success, and go-to-market acceleration.
Key quote from the press release:
“AI isn’t the future of the channel; it’s already reshaping how we sell, market, and support our partners. But with so many tools and so much hype, it’s hard to know where to start. This summit is about cutting through the noise and giving channel pros the resources they need to implement AI today in ways that are strategic, scalable, and actually work.” — Kathryn Rose, CEO and co‑founder of channelWise/co‑founder of Channel Marketing Association
DigiCert Survey: Manual Processes Lead to Outages, Compliance Failures, and 6‑figure Losses as Certificate Volumes Rise
DigiCert report shows that scaling certificate environments outpaces manual workflows. This leaves organizations vulnerable to outages, regulatory violations, and financial impacts.
Key stats from the survey:
- Downtime Risk is Real: Nearly 45% of enterprises experienced service disruptions last year due to certificate-related issues, with 37.5% directly tied to expired certificates.
- Financial Consequences: 31% of organizations lost between $50,000 and $250,000, while 18.5% reported losses over $250,000 from certificate failures.
- Scaling Complexity: 80% expect certificate volume to grow in the next year, yet 56.6% lack visibility on expiration dates across their inventory.
- Compliance Concerns: CISOs cite customer trust (62.2%), regulatory compliance (61.7%), and certificate expiration (56.6%) as top digital-trust risks.
- Urgent Shift to Automation: 51% prioritize automated certificate lifecycle management in 2025, recognizing manual methods can’t keep up.
OpenMSP Launches to Boost MSP Margins with Open‑source, AI, and Community Insights
Created by stealth startup Flamingo, OpenMSP is a community-driven platform that helps MSPs increase profitability.
Key quote from the press release:
“Over the past 15 years, I’ve closely followed the evolution of open-source technology in the IT and security space. What started as basic tooling has now matured to the point where many open-source solutions rival and often outperform commercial products. While challenges around support, deployment, and orchestration remain, they’re becoming significantly easier to manage. OpenMSP was created to take that trend further, offering structured support and a unified path forward for MSPs ready to embrace open source at scale.” — Michael Assraf, CEO and founder, Flamingo
Netcraft Report: LLMs Are Falling for Phishing Scams, Fake URLs
A new Netcraft report reveals that over one-third of LLM-generated login links are not actually controlled by the brand.
Key highlights from the blog post:
- Failing the Brand Test: When asked for login links to major brands, over 33% of responses were unaffiliated domains that were potentially malicious or unregistered.
- Real-world Phishing Exposure: During testing, GPT‑4.1 and Perplexity both recommended phishing domains tied to known attacks, underscoring LLM risk in practical UX.
- GenAI-driven Content Abuse: Thousands of AI-generated phishing domains and cloned sites were registered via tools like “Same” and GitBook. This allows scalable impersonation campaigns.
- Lower Barrier to Attack: Threat actors without coding skills are using AI tools to launch credible phishing sites en masse, including malicious clones of trusted brands.
- Urgent Need for URL Vetting: Experts stress that behavioral or AI-driven URL validation layers and user training are essential to counter misplaced trust in LLM outputs.
TD SYNNEX Acquires Apptium to Accelerate Innovation, Breadth of Cloud, and Everything‑as‑a‑service Offerings
The acquisition strengthens TD SYNNEX’s StreamOne orchestration platform, expands cloud commerce capabilities, and enables partners to more quickly deploy Agentic AI, SaaS, IaaS, and XaaS services.
Key quote from the press release:
“Rick Kapani and his team have built a transformative platform that has already delivered a meaningful impact underpinning our own solutions orchestration capabilities. Bringing this technical expertise to TD SYNNEX allows us to execute on our strategy and continue investments in serving our customers as well as the incoming customers of Apptium,” — Patrick Zammit, CEO, TD SYNNEX
Qlik Releases Trust Score for AI in Qlik Talend Cloud
New capabilities give businesses a clear, quantifiable way to measure and monitor the trustworthiness of their data for AI workloads.
Key quote from the press release:
“Most companies still treat data trust like an IT hygiene issue. It’s not. It’s the foundation of every AI decision a business makes. If you can’t measure trust, you’re gambling with outcomes, compliance, and customer experience. With Qlik Trust Score for AI, we’re giving leaders a living signal, not a gut check, that their data is fit for purpose. That’s how you close the gap between AI ambition and AI impact.” — Drew Clarke, executive vice president of product and technology, Qlik
Other World Computing Launches OWC Guardian USB‑C Hardware‑encrypted Portable SSD
The OWC Guardian is a rugged, touchscreen-protected portable SSD designed for effortless 256‑bit AES OPAL hardware encryption and blazing speeds up to 1,000 MB/s.
Key quote from the press release:
“We designed the OWC Guardian for anyone who needs simple, reliable data protection on the go, but without the typical hassles. Whether you’re transferring a huge file in the boardroom, backing up data at the local coffee shop, or editing a 4K video for your latest content drop, you shouldn’t have to choose between security, speed, and ease of use. The OWC Guardian delivers all three, in a rugged, intuitive design built to travel.” — Larry O’Connor, CEO and founder, Other World Computing
CompTIA Tech Jobs Report: Tech Hiring Activity Outpaces Expectations
In June 2025, U.S. tech employers added an estimated 90,000 net new positions, the CompTIA report showed. This pushed tech sector unemployment below 3%.
Key stats from the report:
- 90,000 Net New Tech Jobs: Tech unemployment dropped from 3.4% in May to 2.8% in June, while overall tech demand remained strong.
- AI Skills in High Demand: Job postings requiring AI fluency surged 153% year over year even as broader tech roles like developers, network and cybersecurity engineers remain top hires.
- Skills-based Hiring Gains Traction: Nearly half of tech job listings in June did not require a four-year degree. This highlights an openness to nontraditional talent.
- Markets Hiring the Most: Providence, RI, and San Antonio, TX, posted 21% gains from May. The highest volume of new listings posted in New York; Washington, D.C.; Dallas; San Francisco; and San Jose, CA.
