MSP Technology News Headlines
WatchGuard’s Total MDR solution leads this week’s headlines, but there’s plenty of other interesting technology news from all over the industry. From acquisitions to product enhancements to telling industry reports, you’ll want to stay in the know. Ready for a quick rundown of this week’s MSP news and partner program updates? Scroll on down!
WatchGuard Launches Total MDR to Deliver Full‑stack AI‑driven Security to MSPs Within One Platform
WatchGuard Total MDR unifies endpoint, firewall, identity, network, and cloud security into a single pane for 24/7 AI-powered managed detection and response, cutting detection time to under six minutes on average.
Key quote from the press release:
“WatchGuard Total MDR leverages the WatchGuard product stack to proactively stop threats that traditional tools often miss, a critical advantage for MSPs who struggle with the time‑consuming and error‑prone process of responding to attacks across disparate portals and vendors. A single‑pane‑of‑glass view is game changing for partners. Whether it involves blocking risky logins, isolating compromised devices, or halting suspicious network traffic, Total MDR allows MSPs to spend less time navigating different tools and more time enhancing their security posture.” — Andrew Young, chief product officer, WatchGuard
Sophos State of Ransomware 2025 Report: Faster Recovery, Lower Costs, but Attacks Still Rampant
Surveying 3,400 IT/cybersecurity pros across 17 countries, the annual report finds both encouraging improvements and persistent challenges in ransomware defense and recovery.
Key highlights from the report:
- Quick Recoveries Rise: 53% of victims fully recovered within a week in 2025, up from a six-year high of 35% in 2024.
- Ransom Payments Trend Downward: Median ransom demand fell by one-third, while median payment dropped 50% to about $1 million.
- Backup Recovery Dips: Only 54% restored via backups, the lowest level in six years, raising concerns about resilience strategies.
- STOP-START of Encryption: 44% stopped attacks before encryption, creating a six-year low in final encryption rates.
- Operational Cost Reduction: Average recovery (excluding ransom) cost fell from $2.73 million to $1.53 million year over year.
- Exploited Vulnerabilities = Primary Entry: 63% cited resourcing/staffing deficiencies while tech/infrastructural gaps persist.
Barracuda Launches Managed Vulnerability Security to Strengthen Cyber Resilience
New fully managed service identifies, prioritizes, and remediates vulnerabilities, powered by Barracuda’s global SOC and available as both standalone or part of Managed XDR.
Key quote from the press release:
“By proactively identifying vulnerabilities, we can better predict the likelihood of an attack, giving both Barracuda and our customers a decisive edge to stop threats before they’re exploited and reduce cyber risk. Barracuda Managed Vulnerability Security delivers deep visibility into risks across environments – without the burden of managing additional tools or hiring hard‑to‑find and retain security operations specialists. With expert guidance and smart prioritization, it streamlines remediation and transforms how organizations manage vulnerabilities and defend against today’s sophisticated attacks.” — Adam Khan, vice president, global security operations, Barracuda
S&P Global Market Intelligence and Vultr Reveal Path to AI Maturity
Joint The New Battleground: Unlocking the Power of AI Maturity report benchmarks 1,000 AI-mature organizations, offering insights into multimodel adoption, infrastructure strategy, and business impact.
Key stats from the report:
- 72% Represent AI-mature Firms: Surveyed organizations have integrated AI deeply into operations. Only 1% remain in the experimental phase.
- Multimodel Architectures: On average, companies run 158 AI models in production today, with projections to reach 176 within 12 months.
- Business Performance Uplift: Mature organizations outperform their operational-stage peers; 50% of transformational firms gain significant competitive advantage.
- Hybrid AI Infrastructure: 35% of inference occurs on-prem and 38% in cloud; 88% plan increased AI infrastructure investment next year.
- Edge and Model Ownership: 80% expect AI adoption across all functions; two-thirds plan to use custom or open-source models; 80% foresee AI at the edge; 47% partner with AI specialists over hyperscalers.
NICE Launches CXone Mpower Agents: Enterprise‑grade Agentic AI Agents Built for CX to Deliver Automated Fulfillment
Mpower Agents enable fully automated AI-driven workflows across front, middle and back office operations. It’s deployed in seconds via no‑code prompts and tuned for real business outcomes.
Key quote from the press release:
“There’s a big difference between AI that talks and AI that gets things done. While others are building agents that mimic conversations, we’re building agents that fulfill customer needs end to end. Whether it’s a mid‑office approver or a back‑office loan processor, Mpower Agents work across the entire CXone Mpower platform to deliver real outcomes, not just responses.” — Barry Cooper, president, CX division, NICE
Blackpoint Cyber Appoints Gagan Singh CEO
Gagan Singh
The move positions Blackpoint for its next growth phase, accelerating its CompassOne platform, international expansion, and strategic acquisitions.
Key quote from the press release:
“As Blackpoint grows rapidly, expands internationally, and pursues acquisitions, now is the right moment to bring in a leader who can scale everything we’ve built … Gagan’s experience, values, dedication to our MSP partners, and focus on execution are exactly what we need to take Blackpoint to the next level.” — Jon Murchison, founder and executive chairman, Blackpoint Cyber
Abstract Security Launches LakeVilla, Scalable, Searchable, and Cost-efficient Cold Storage for Security Telemetry
LakeVilla offers long-term retention of security telemetry with scalable object storage and on-demand indexing, helping organizations balance forensic readiness with cost efficiency.
Key quote from the press release:
“Security telemetry is exploding, but that doesn’t mean you should have to choose between storing it affordably and actually being able to access it when it matters. We designed LakeVilla so you never have to compromise again. It reimagines cold storage, making it fast, cost-effective, and fully integrated into your detection and investigation workflows.” — Colby DeRodeff, CEO and co-founder, Abstract Security
Lenovo Hybrid AI Advantage Accelerates Enterprise AI Transformation with New Services, Solutions, and Platforms
Lenovo expands its Hybrid AI Advantage initiative with advisory services, industry solutions, and hybrid AI factory platforms built with Cisco, IBM, and NVIDIA to help enterprises build, scale, and operate AI across all environments.
Key highlights from the press release:
- AI Adoption Services: New AI Adoption and Change Management Services help assess readiness, upskill workforces, and drive responsible deployment. This unlocks 31% more time saved per week.
- Industry‑focused Solutions: Purpose-built systems deliver AI capabilities for hospitality, retail, manufacturing, workplace safety, and more via certified partner use cases.
- Hybrid AI Factory Platforms: Enhanced infrastructure with Cisco, IBM watsonx, and NVIDIA enables a “build-your-own” AI factory — from 4 to 160 GPUs — for enterprise-scale model development and deployment.
- Infrastructure Powerhouse: The new ThinkSystem SR680a V4 server delivers up to 11× faster inference, 4× the memory, and 7× computational power compared to prior generations.
ManageEngine Launches MSP Central: A Unified Platform Built for Strengthening Modern MSP Infrastructure
ManageEngine’s new modular platform combines RMM, PSA, AI-driven automation, endpoint protection, and server monitoring within a single, scalable multitenant console tailored for MSPs.
Key highlights from the press release:
- All-in-one MSP Toolkit integrates remote monitoring/management, professional services automation, server monitoring, endpoint security, and more across multiple clients.
- AI-driven Productivity features ticket summarization, sentiment detection, intelligent alert correlation, and predictive thresholds to boost technician efficiency.
- Modular and Scalable cloud-native infrastructure with role-based multi-tenancy. MSPs can adopt only the needed modules and grow at their own pace.
- Marketplace-ready Integrations support open APIs and connectors across 20-plus IT and business tools, with flexible licensing via Zoho’s channel ecosystem.
Foxit Unveils Game‑changing AI Platform to Redefine Secure, Intelligent Document Management
Foxit’s standalone Foxit AI web platform features AI-powered chat assistance, document and image analysis, advanced summarization, translation, and secure multi-document workflows.
Key quote from the press release:
“Foxit’s AI-Powered Research Agent is a game changer for both channel partners and end customers. For channel partners, this is a golden opportunity to deliver high-value, high-impact innovation to clients who are buried trying to make heads or tails out of complex documents. It’s not just another feature; it’s a differentiator that positions them as a forward-thinking solution provider who helps clients move faster, think smarter, and work more efficiently.” — Lara Temel, product manager, Foxit
HPE Unveils Unified Partner Ready Vantage Program to Fuel Profitable Growth for Partners
The consolidated program streamlines HPE’s channel strategy under one framework. This enables partners to resell the full compute, storage, and networking portfolio, earn enhanced incentives, and scale services with brand flexibility.
Key quote from the press release:
“The new, unified HPE Partner Ready Vantage reflects our commitment to empowering partners and making it easier for them to differentiate with customers and grow their businesses. This new program is simple, flexible and relevant, accelerating partners’ ability to engage with us, and deliver innovative solutions and services that provide brilliant results for their end customers.” — Simon Ewington, senior vice president, Worldwide Channel and Partner Ecosystem, HPE
Syncro Announces Universal Billing to Eliminate Missed Invoices and Recover Lost Revenue
Now available to all users, Syncro’s new Universal Billing feature automates license-based billing by integrating third-party usage data directly into recurring invoices. It started with Proofpoint and will expand to Microsoft licensing and more by year’s end.
Key quote from the press release:
“If I were to ask a room full of MSPs how many have lost revenue to third-party licenses being missed or inaccurately billed, every single hand would go up — including mine. Universal Billing is our love letter to billing admins everywhere. We know how painful it is to manually reconcile licenses between vendors and your PSA. It’s not just error-prone. It’s a complete waste of time.” — Andy Cormier, channel chief, Syncro
BackBox 8.0 Revolutionizes Network Cyber Resilience with a Unified View for Cloud and On‑premise Infrastructures
BackBox 8.0 delivers a unified platform view across on‑premise and cloud‑managed/SASE environments.
Key quote from the press release:
“Network cyber resilience is not a one‑size‑fits‑all approach. It is a complex issue, and each organization begins from a different starting point, with its unique vendors, tools, and progress made. BackBox 8.0 is designed to accommodate this reality by providing a unified view of your modern network infrastructure, seamlessly integrating on‑prem and cloud‑managed elements. This enables enhanced network security, compliance, and lifecycle management automation, bolstering your organization’s overall cyber resilience.” — Rekha Shenoy, CEO, BackBox
Imperva Application Security Integrates API Detection and Response, Setting a New Standard in API Security
Thales adds real‑time API threat detection and automated mitigation to the Imperva Application Security platform. This covers BOLA, unauthenticated, deprecated APIs, and risky API behavior in both cloud and on‑premise environments.
Key quote from the press release:
“API security is no longer optional. It’s fundamental to maintaining business continuity and trust. Imperva Application Security bridges the gap by delivering a fully unified platform that identifies business logic threats and actively blocks malicious sessions, setting a new benchmark for API protection.” — Tim Chang, global vice president and general manager, application security at Thales
Pia Names David Schwartz CEO Amid Strong Growth and Market Expansion
David Schwartz
Pia elevates former GM and growth advisor committee chair to CEO, signaling renewed investment in product development, go-to-market alignment, and partner innovation.
Key quote from the press release:
“I’ve been a founder, a sales leader, an operator and a CEO in the MSP space—I know what it’s like to scale an MSP… That firsthand experience really helps me empathize with our partners.” — David Schwartz, CEO, Pia
Spectra Launches Industry‑first MSP Resilience Certification, Announces High‑profile Cyber Risk Advisory Board
The new Certification of Resilience for MSPs (Standards v1.0) is the first warrantied certification of its kind tied to insurance qualification, supported by a board of top cybersecurity, defense, and policy experts.
Key quote from the press release:
“In today’s channel, trust is more than a value; it’s a competitive advantage. Spectra’s new certification empowers partners to prove they’re not only compliant but truly capable. It validates their expertise in protecting customers now and well into the future, backed by the confidence of industry experts.” — Erick Simpson, CEO and chief strategist, Channel Mastered
Guardz Tackles Soaring Identity‑based Threats with New ITDR for MSPs
The new ITDR module within Guardz’s AI-native MDR platform gives MSPs real-time defense against token theft, session hijacking, mailbox takeovers, and more.
Key quote from the press release:
“Attackers don’t need to break down doors anymore; they are quietly walking in through the identities of your users. Our ITDR capability gives MSPs a powerful new layer of defense that goes far beyond login alerts. We’re detecting sophisticated patterns like token theft and session hijacking, cutting through the noise, and helping MSPs take decisive action before damage is done.” — Dor Eisner, CEO and co-founder, Guardz
Images: Sophos, Vultr, BackBox
