In IT, there is only so long you can warn a client before “we’ll think about it” turns into “how did this happen?” Old firewalls, outdated systems, weak security controls — the risks can pile up quickly when every recommendation sounds like an upsell.
In this episode of IT Nightmares, Justin Esgar talks with Dr. Jared Knisley, managing director of managed IT and cybersecurity at XDuce, about a client that spent years resisting security upgrades before ransomware finally struck. The attack became a painful lesson in trust, liability, and knowing when an MSP should be willing to walk away.
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About Dr. Jared Knisley
Dr. Jared Knisley is an entrepreneur and technology executive with more than 25 years of experience in IT delivery, enterprise systems, cybersecurity, and risk. As Managing Director of Managed IT and Cybersecurity at XDuce, he leads the firm’s managed IT and cybersecurity practice.
Jared previously founded Fizen Technology, which later became part of XDuce. He continues to lead and grow the practice within the broader XDuce organization.
Source: LinkedIn
About IT Nightmares
On IT Nightmares, host Justin Esgar hears true tales of IT terror from MSPs, sysadmins, and integrators — stories of outages, breaches, and tech disasters that still haunt the people who survived them. Enter if you dare.
