MSP Technology News Headlines for the Week of 10/20/2025
Dell’s latest AI Data Platform Advancements and Kaseya’s Fall 2025 Innovations update lead this week’s headlines. Plus, we have lots of other interesting technology news from all over the industry. From product enhancements to partnerships to telling industry reports, you’ll need to stay in the know. Ready for a quick rundown of this week’s MSP news and partner program updates? Scroll on down!
Dell AI Data Platform Advancements Unlock the Power of Enterprise Data to Accelerate AI Outcomes
Dell Technologies unveils major updates to its AI Data Platform to turn distributed, siloed data into faster, more reliable AI outcomes.
Key quote from the press release:
“AI is transforming industries and its success depends on unlocking the full potential of enterprise data. The Dell AI Data Platform is purpose-built to simplify data complexity, unify pipelines, and deliver AI-ready data at scale.” — Arthur Lewis, president, infrastructure solutions group, Dell Technologies
Key highlights from the release include:
- New capabilities within the Dell AI Data Platform enable faster data preparation, orchestration, and delivery for AI workloads.
- Integration with Dell’s object and file storage systems supports scalable, high-performance data pipelines for enterprise AI use cases.
- Expanded partnerships and ecosystem integrations help customers deploy AI-ready data architectures across on-premises and multicloud environments.
- Enhanced automation and governance tools simplify compliance and accelerate data utilization for AI and analytics projects.
- Dell continues to position its infrastructure solutions as foundational to achieving faster, more secure AI outcomes across industries.
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➡️ Cooling for ROI: Unleashing AI Performance & Value
Kaseya Unveils Fall 2025 Innovations Delivering Automation, Strengthened Cybersecurity Capabilities, and Elevated Customer Experience
Fall 2025 release introduces more than 90 enhancements to help MSPs grow profitably and securely.
Key highlights from the press release:
- Kaseya’s Fall 2025 innovations focus on empowering MSPs to expand margins, improve efficiency, and enhance customer protection through automation and connected security.
- The release includes 90-plus new features. It builds on recent announcements at DattoCon, such as the Sirus 6 appliance, the INKY acquisition, and Datto Backup for Entra ID.
- New capabilities strengthen Kaseya’s position as the only end-to-end IT and security platform purpose-built for small businesses.
CyberPower Debuts PowerPanel Cloud Pro and PowerPanel Gateway Software
Scalable, cloud-based remote monitoring solutions for UPS and PDU systems, designed for MSPs and decentralized service providers.
Key quote from the press release:
“We specifically developed Cloud Pro for the MSP channel as a convenient way to manage devices on a scalable, flexible basis. This feature set has proven to be popular with SMB to enterprise customers.” — Tim Derochie, director of applications engineering, Cyber Power Systems (USA) Inc.
ESET Updates Its Home Security and SOHO Portfolio for Advanced Ransomware and Scams
Updated consumer and SOHO offerings deliver enhanced ransomware remediation, scam protection, and privacy features.
Key quote from the press release:
“As a progressive digital life protection vendor, ESET carefully monitors the current threat landscape and develops its protection solutions accordingly. Heightened scam protection, added Ransomware Remediation, and multiple privacy protection improvements make both ESET consumer and SOHO offerings robust, all-in-one solutions for households and small office/home offices seeking reliable security that has low impact on performance and is easy to use.” — Viktória Ivanová, vice president of consumer & IoT segment, ESET
Moovila Releases 2025 State of the Industry: MSP Project Management Report
Research highlights how project maturity, tool adoption, and process discipline affect profitability for MSPs.
Key findings from the report include:
- Scope creep tops the list of challenges, cited by 58.7% of MSPs.
- Inaccurate timelines (56.5%) and scheduling engineers (45.7%) are also major issues.
- More than half of respondents (56%) rate their organization’s project-management maturity as “Ad Hoc” or “Basic.”
- Only 23% use the project-management module in their PSA as their primary tool, down from 30% in 2024.
- Excel remains the default tool for many MSPs, with usage increasing to 32.3%.
Veeam to Acquire Securiti AI to Unify Data Resilience with DSPM, Privacy, and AI Trust
The $1.725 billion acquisition will help organizations understand, secure, recover and unleash the value of all data for AI.
Key quote from the press release:
“We’ve entered a new era for data. It’s no longer about just protecting data from cyber threats and unforeseen disasters; it’s also about identifying all your data, ensuring it’s governed and trusted to power AI transparently.” — Anand Eswaran, CEO, Veeam
Cyware Announces Strategic Partnership With Microsoft to Power Advanced Threat Intelligence Operations
New partnership with Microsoft enhances product integrations to accelerate threat-intelligence-driven detection, sharing and response.
Key quote from the press release:
“This partnership with Microsoft brings together Cyware’s strength in AI-powered threat intelligence operations and Microsoft’s security technology to help customers make smarter, faster decisions.” — Anuj Goel, CEO and co-founder, Cyware
Corey Kirkendoll Named President of the NSITSP
Industry veteran steps into leadership to advance the IT services community.
Key quote from the press release:
“They need our leadership and guidance from a technology and skills standpoint to help them maturely get to where they want to go. That’s where I believe we’re all going to play the biggest roles, those who really understand. That’s where its all going to come from.” — Corey Kirkendoll, president and CEO, 5K Technical Services
Halcyon Expands North American Reach Through New Distribution Partnership with Climb Channel Solutions
New partnership enables Halcyon to scale its anti-ransomware platform across MSP and VAR networks in the U.S. and Canada.
Key quote from the press release:
“Partnering with Climb Channel Solutions marks an exciting milestone in our mission to eliminate the risk of ransomware for every organization. Climb’s reach and reputation within the channel ecosystem enable us to extend our footprint and empower partners with the technology and resources needed to stop ransomware before it can run.” — Dave Pawlowski, worldwide vice president of channels and MSSP, Halcyon
ExtraHop Releases 2025 Global Threat Landscape Report
New report reveals ransomware payments are soaring even as attack frequency declines, exposing major gaps in visibility and response.
Key findings from the report include:
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- Ransomware Payouts Skyrocket: While the number of attacks dropped from eight incidents to roughly five or six per year, the average payment surged by over $1 million, from $2.5 million to $3.6 million.
- Slow Response Times: Organizations took more than two weeks to detect and contain a security alert, experienced over 37 hours of downtime, and faced threat actors with network access lasting nearly two weeks before an attack began.
- Critical Infrastructure Targeted: RansomHub, LockBit, Darkside, APT41, and Black Basta were the most detected threat actors. LockBit, Darkside, Black Basta, and RansomHub heavily targeted government entities.
- Old Tactics Persist: Phishing, social engineering, software vulnerabilities, and supply chain compromise were the most common attack vectors. GenAI and public cloud integrations emerged as top risk surfaces.
- Visibility Gaps Hinder Response: Limited visibility, alert overload, poor tool integration, and manual SOC workflows were cited as the biggest barriers to timely threat mitigation.
Aeris Expands Global Partner Ecosystem to Meet Rising Demand for Secure IoT and Fixed Wireless Access Solutions Worldwide
Expansion positions Aeris and partners to capture a multibillion-dollar opportunity as more enterprises use cellular-connected extensions of their networks.
Key quote from the press release:
“The IoT and FWA markets are among the largest growth opportunities. Enterprises everywhere need solutions that unify connectivity, visibility and security. The best way to meet that demand is through partners. That’s why we’ve expanded our global partner ecosystem, enabling more businesses to scale cellular-connected assets through our unequaled platform with built-in cross-carrier operational insight and security.” — Aziz Benmalek, CEO, Aeris
Cequence Security Enhances Channel Program to Accelerate Growth and Drive Profitability Across the Application, API, and AI Security Ecosystem
Expanded partner program supports Cequence Security’s transition to a channel-only business model, offering structured tiers, enhanced enablement, and profitability incentives.
Key quote from the press release:
“We are dedicated to a channel strategy that delivers value for all stakeholders, ensuring that vendors, partners, and customers can succeed together. We are excited to formally launch the Cequence Partner Program and strengthen our channel-only approach. This program reflects our commitment to empowering partners with the tools, enablement, and incentives they need to lead in application, API, and AI security while driving growth for both Cequence and our partners.” — Sydney Weber, director of channel sales, Cequence Security
ePlus Releases AI Industry Pulse Poll: AI Moves from Efficiency to Expansion
Survey revealed that nearly three out of four IT and industry leaders prioritize revenue growth as the primary driver of AI initiatives.
Key findings from the report include:
- Nearly 74% of IT and industry leaders identified revenue growth as the primary objective of their AI initiatives, surpassing improved customer satisfaction (56%) and cost reduction (54%).
- 60% of organizations are still in the early-to-mid stages of AI implementation. Only 8% reporting fully integrated, mature AI deployments.
- 81% of respondents were concerned their current IT infrastructure cannot support advanced AI applications.
- Security and regulatory compliance were chief concerns: 90% cited data privacy leakage, and 68% cited regulatory compliance as major barriers to broader AI adoption.
- Agentic AI awareness was low: 41% of respondents were only slightly or not at all familiar, and just 26% were ready and actively investing in it.
Grasshopper Launches Mobile-first Features for Small Businesses
GoTo adds new mobile-friendly admin portal, streamlined conversations interface, and AI-powered call transcriptions help entrepreneurs run their business from anywhere.
Key quote from the press release:
“Grasshopper is committed to giving small business owners the freedom and flexibility to run their business from anywhere. With our new mobile-friendly admin portal, streamlined conversations interface, and AI-powered call transcriptions, we’re making it easier than ever for small business owners to stay organized and in control, no matter where work takes them.” — Scott Manning, general manager, Grasshopper
Illumio Launches AI Agent for Fast, Radically Simplified Threat Detection and Containment
Insights Agent delivers role-specific threat alerts and guided remediation to help security teams beat alert fatigue and respond faster.
Key quote from the press release:
“Security teams are overwhelmed by noise, and we don’t need more useless alerts; we need more actionable answers. Illumio Insights was built to deliver clarity, not clutter. With Agent, we’re taking the next step: every user gets a personalized risk view tailored to their role, along with immediate, practical guidance on what to do next.” — Andrew Rubin, CEO and founder, Illumio
WatchGuard Threat Lab Reports 40% Jump in Evasive Malware over Encrypted Connections
Quarter-over-quarter surge in stealthy malware highlights encrypted channels as a growing attack vector.
Key findings from the report include:
- A 40% quarter-over-quarter increase in evasive, advanced malware during Q2 2025.
- 70% of all malware detections were delivered via encrypted (TLS) connections, underscoring the growing threat surface of encrypted traffic.
- Overall malware detections rose by 15%, driven by Gateway AntiVirus (GAV) surging 85% and IntelligentAV (IAV) rising 10%.
- Two new USB-based malware families were identified, PUMPBENCH and HIGHREPS. They deployed a coin miner targeting crypto hardware wallet users.
- Ransomware detections dropped 47%, pointing to fewer attacks but with potentially higher impact and stealth focus.
Axonius Advances Cybersecurity’s Most Trusted Asset Intelligence Platform, Announcing New AI Automation and Exposure Management Capabilities
Major platform update introduces Axonius AI™, deeper asset intelligence, and the launch of Axonius for Healthcare™.
Key quote from the press release:
“Today’s launch addresses what has become cybersecurity’s critical bottleneck: the actionability gap between identifying threats and neutralizing them. Unlike generic AI assistants that advise, Axonius AI is an operational engine grounded in a verifiable foundation of truth — the single, authoritative view of every asset provided by the Axonius platform.” — Dean Sysman, co-founder and CEO, Axonius
New SolarWinds Report: Gen AI Significantly Drops Incident Response Time for ITSM Teams
2025 ITSM report reveals generative AI is reshaping service desk operations through faster resolutions.
Key findings from the report include:
- Average incident resolution time dropped from 27.42 hours to 22.55 hours after GenAI enablement. This saved 4.87 hours (17.8 % improvement).
- IT teams not using GenAI averaged 32.46 hours per incident, compared to 22.55 hours for GenAI-enabled teams. This represented a 30.5 % performance gap.
- Across the dataset, GenAI-enabled organizations saved a cumulative 323,343 hours by redirecting routine incident workflows to AI assistants.
As ChannelPro’s online director and tech editor for over a decade, Matt Whitlock has spent years blending sharp tech insight with digital know-how. He brings more than 25 years’ experience working in the technology industry to his reviews, analysis, and general musings about all things gadget and gear.
Images: Dell, Moovila, ExtraHop, ePlus, GoTo
