MSP Technology News Headlines
Jabra’s launch of Engage AI Complete — human-powered software for call centers — leads the headlines for this week. There’s also a lot of other interesting technology news from all over the industry. From compliance to acquisitions to partner program enhancements, you’ll want to stay in the know. Ready for a quick rundown of this week’s MSP news and partner program updates? Scroll on down!
Jabra Launches Engage AI Complete, the Human-focused AI Software for Call Centers
The new premium-tier offering adds real-time speech-to-text transcription and generative AI to elevate agent performance and enhance every customer interaction.
Key features from the press release:
- AI Call Summaries: Automatically transcribes and summarizes calls to reduce post-call admin.
- Auto Call Reason Detection: Detects the reason for the call to help teams identify patterns and improve processes.
- Auto Topic Tagging: Tags key topics discussed during the call to track trends and streamline coaching.
- Customer Sentiment: Gives an instant, high-level view of how each call went with a simple sentiment score based on the words used during the call.
- Insights & Analytics Dashboard: Overview of conversations to help leaders improve coaching and quality.
Guardz Joins the Pax8 Marketplace, Empowering MSPs to Secure Small Businesses with a Unified MDR
The collaboration delivers robust, multilayered cybersecurity protection across identities, endpoints, email, cloud, and data, specifically designed for SMBs.
Key highlights from the press release:
- MSPs can seamlessly deploy the cybersecurity platform to offer unrivaled, 24/7 MDR services, backed by real-time threat intelligence and automated response.
- Guardz and Pax8 allow MSPs to streamline their security stack and better protect their clients against an increasingly complex threat landscape.
- The partnership gives MSPs support to adapt and stay ahead of emerging risks while providing their clients with proactive enterprise-grade security at a manageable cost.
Exclaimer Launches New Disclaimers Feature to Simplify Email Compliance for Organizations
Centralized feature lets IT and compliance teams manage and automate legal disclaimers across all employee emails.
Key quote from the press release:
“Managing legal disclaimers shouldn’t be such a manual process. Our new Disclaimers feature gives organizations the control and flexibility they need to remain compliant, save time, and reduce risk by not relying on end users to get it right. By centralizing disclaimer management, legal messaging is always accurate and up to date, no matter how large or complex the organization is.” — Vicky Wills, chief technology officer, Exclaimer
Dell Technologies Fuels Enterprise AI Innovation with Infrastructure, Solutions and Services
Powerful AI infrastructure and solutions, backed by a broad partner ecosystem and global services, empower organizations to embrace applications from building foundational models to running agentic AI
Key quote from the press release:
“It has been a non-stop year of innovating for enterprises, and we’re not slowing down. We have introduced more than 200 updates to the Dell AI Factory since last year. Our latest AI advancements — from groundbreaking AI PCs to cutting-edge data center solutions — are designed to help organizations of every size to seamlessly adopt AI, drive faster insights, improve efficiency and accelerate their results.” — Jeff Clarke, chief operating officer, Dell Technologies
ChannelPro coverage from Dell Technologies World 2025:
➡️ Inside Dell Technologies World 2025: Building Smarter AI Infrastructure for Everyone
➡️ Dell’s AI Wake-up Call to MSPs: Get Moving — or Get Left Behind
More announcements from Dell Technologies:
- Dell Technologies Unveils Next Generation Enterprise AI Solutions with NVIDIA
- Dell Technologies Transforms Data Center Operations with Software-Driven Disaggregated Infrastructure Innovations
ESET Takes Part in 2 Operations to Disrupt Infostealers
ESET participated in two major takedowns, joining Microsoft, Europol, Department of Justice and other global companies to disrupt cyber threat actors.
Here’s more on the two announcements:
- ESET Takes Part in Global Operation to Disrupt Lumma Stealer, One of the Most Prevalent Infostealers
- ESET Participates in Operation to Disrupt the Infrastructure of Danabot Infostealer
More recent ChannelPro coverage of ESET:
➡️ High Margin Cybersecurity: How MSPs are Winning with ESET
Zendesk Completes Acquisition of Local Measure
Deal strengthens AI-driven voice and contact center capabilities through an expanded AWS partnership.
Key quote from the press release:
“By combining Zendesk’s AI-powered platform with Local Measure’s advanced voice capabilities, we offer a scalable solution that adapts to our customers’ needs, streamlines workflows, personalizes interactions, and protects data. This strengthens our commitment to advancing voice technology and delivering comprehensive solutions that help customers overcome today’s challenges while building for tomorrow’s needs.” — Adrian McDermott, CTO, Zendesk
SPLUNK REPORT: Study Reveals Critical Need for Connected Security Operations
Cisco-owned Splunk’s annual State of Security 2025 global research report highlighted the mounting challenges faced by security operations centers (SOCs).
Key stats from the press release:
- Security is a key focus as organizations cautiously approach AI, with only 11% fully trusting it for mission-critical tasks.
- Nearly half (46%) spend more time maintaining tools than defending the organization.
- 78% say sharing data with observability teams resolves incidents faster.
Egnyte Introduces Enhanced Partner Program and New Portal to Fuel Partner Success
The retooled Egnyte Partner Program will improve support for its evolving partner community, centered around Egnyte’s three core partnering priorities: profitability, enablement, and simplicity.
Key quote from the press release:
“Our team has developed this program and a user-friendly portal based on feedback from our existing partners to strengthen our commitment to our shared customers and continue to build a world-class experience for our partner community.” — Bob Gagnon, senior vice president of global channel sales, Egnyte
JumpCloud Acquires VaultOne, Igniting a New Era of Privileged Access Management
The acquisition furthers JumpCloud’s goal to simplify IT operations across a secure access control platform for today’s global workforce. Terms of the deal were not disclosed.
Key benefits from the press release:
- Privileged Access for All Your Critical Assets: Customers gain robust access controls for cloud providers, databases, servers, and applications to ensure every action is recorded and audited with customizable policies to prevent misuse and errors.
- Secure Browsing Built-in: This modern PAM solution comes with a secure, browser-in-browser access experience, to tightly control and monitor any action privileged users take.
- Remove the Need for VPN: VaultOne’s unique architecture allows access into crucial resources without the need for a traditional VPN, reducing costs while increasing security for users.
- Radically Reduce Cyber Threats: Automatically eliminate lateral movement threats and reduce your attack surface with granular controls combined with continuous monitoring to further reduce internal and external threats targeting critical resources.
- Scalable Security for Growing Organizations: This acquisition enables JumpCloud to offer an end to end scale of authentication security. From password management to passwordless, and now privileged access, to cover every type of access organizations need as they scale.
- Note: Current VaultOne customers will keep their service without interruption.
Cynet’s Redesigned CyAI Already Identifying New Threats in the Wild
By reducing false positives by 90%, CyAI advances Cynet’s mission to maximize purpose-built protection for MSPs and small and midsized businesses, backed by 24/7 SOC support.
Key quote from the press release:
“Partner success is our obsession, and AI-enabled detection is a must-have capability for channel players in today’s market. With CyAI, Cynet continues to deliver on that demand by combining feedback from our partners, threat intelligence from our analysts, and genuinely innovative ML infrastructure by our engineers. I’m proud of our team for making the All-in-One Cybersecurity Platform stronger and delivering new advantages to Cynet partners and customers around the world.” — Jason Magee, CEO, Cynet
Devicie Launches Reporting Connector in Microsoft Edge for Business
This introduces real-time browser telemetry and enhanced endpoint security for MSPs, enterprises and security teams.
Key highlights from the press release:
- This integration allows customers to monitor browser extensions, track usage behavior, and identify security events directly through Devicie’s platform.
- Real-time browser telemetry flows seamlessly into Devicie’s system, enhancing endpoint health reporting capabilities without the need for additional agents or manual configuration.
- The Reporting Connector launch reflects Devicie’s commitment to helping organizations navigate the complexities of modern security landscapes.
Keeper Security Appoints Shane Barney as Chief Information Security Officer
Shane Barney
The former U.S. Citizenship and Immigration Services CISO brings the Keeper team extensive experience in AI and the federal sector.
Key quote from the press release:
“As the new CISO at Keeper Security, I am excited to lead our efforts in enhancing cybersecurity strategies and protecting our clients’ critical data,” said . “I look forward to driving innovation, strengthening our security posture and fostering a culture of vigilance and resilience across our organization, ensuring we remain at the forefront of building defenses against emerging threats.” — Shane Barney, new CISO, Keeper Security
ARCTIC WOLF REPORT: AI Leads Cybersecurity Concern for Security and IT Leaders
State of Cybersecurity: 2025 Trends Report shows organizations still struggle to navigate the double-edged sword of innovation and risk.
Key findings from the press release:
- AI Surpasses Ransomware as the Top Concern: 29% of security leaders cited AI, LLMs, and privacy issues as their number one concern, surpassing ransomware, malware, and data extortion (21%).
- Breaches are Common and Transparency Improves: 52% of respondents confirmed a breach in the past year (up from 48%), with 97% of known breaches disclosed. This indicates progress in regulatory compliance and incident transparency.
- Significant Attacks Are Widespread: 70% of organizations experienced at least one significant cyber attack in 2024, with malware and business email compromise being the most common.
- Professional Ransomware Negotiators Reduce Payouts: Among those hit by ransomware, 76% paid. Of those, 90% engaged a professional negotiator, which led to reduced payments in more than half of the cases.
- Endpoint Tools Are Widely Deployed but Visibility Lags: While 84% use next-generation endpoint security solutions, only 40% say they have 100% coverage and expect to maintain it.
Commvault Extends Support to Red Hat OpenShift Virtualization Workloads for Enhanced, Cloud-native Cyber Resilience
Commvault delivers unified cyber resilience for virtual machines and containers on Red Hat OpenShift Virtualization.
Key benefits from the press release:
- Robust Cyber Resilience: Commvault offers air-gapped and immutable backups with advanced recovery for VMs on Red Hat OpenShift Virtualization, enabling improved business continuity in the face of ransomware and other threats.
- Faster and More Flexible Recovery: Customers can restore VMs both in-place and out-of-place, including VM configurations, accelerating deployment and minimizing downtime.
Unified Protection for Hybrid Workloads: Customers can simplify operations by managing both traditional and cloud-native workloads through a single platform, reducing tool sprawl and operational silos. - Cost Savings and Operational Efficiency: Customers can eliminate the need for separate backup infrastructure or tools for VMs, lowering TCO and increasing administrative efficiency.
Evergreen’s Pine Services Group Continues Expansion on Acumatica Practice with Acquisition of NexTec Group
NexTec has 30 years of experience in the ERP and BI space with deep experience in Acumatica, Sage X3, and Microsoft Dynamics GP and SL.
Key facts from the press release:
- NexTec will operate under Pine Services Group, Evergreen’s dedicated ERP vertical.
- NexTec’s distributed, remote-first consulting team is one of the largest in North America. It focuses on industries including manufacturing and distribution, professional services, food and beverage, construction, and cannabis and hemp.
- NexTec has an over 90% customer retention rate and has won numerous awards and accolades.
Exterro Cracks the Code for Partners Aiming to Drive Sustainable Revenue Growth in the Data Risk Management Market with Launch of ExPN — the Exterro Partner Network
ExPN members avoid the challenges of offering disparate point products with exclusive access to industry’s only unified platform for addressing the complete data risk lifecycle to deliver exceptional customer outcomes.
Key quote from the press release:
“In today’s fragmented data risk landscape, true innovation demands powerful alliances. We’re not just launching a partner program. We’re creating a movement that equips solution providers, law firms, service providers, developers, and resellers with unprecedented capabilities to capture market share. ExPN delivers the comprehensive framework, specialized expertise, and strategic advantage partners need to capitalize on the rapidly expanding data risk management marketplace.” — Jim Cox, chief revenue officer, Exterro
Images: Jabra, Globe Newswire, PR Newswire, Devicie
