Business Strategy
Channel Insights
Stay Connected
Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.


333 West San Carlos Street
San Jose, California 95110
United States


ChannelPro Network Awards

hello 2
hello 3

Press Releases

June 4, 2024 |

ConnectWise Introduces Sidekick for Security, Transforming Cyber Defense with AI

AI-powered digital assistant now available to assist MSPs with finding data, gaining insights, and automating mundane cybersecurity tasks.

ORLANDO, FL — ConnectWise, one of the world’s leading software companies dedicated to the success of managed service providers (MSPs), announced the launch of ConnectWise Sidekick for Security, a revolutionary AI-powered digital assistant designed to elevate cybersecurity measures. ConnectWise Sidekick for Security allows MSP owners and technicians to query using natural language prompts to quickly understand their or their customer’s overall security posture and identify high-priority security areas on which to focus their next actions.

“At ConnectWise, we are committed to providing MSPs with the tools they need to protect themselves and their clients’ business in an increasingly complex digital landscape,” said Ameer Karim, executive vice president and general manager cybersecurity and data protection at ConnectWise. “ConnectWise Sidekick for Security is a transformative leap forward, offering advanced AI-driven capabilities that ensure MSPs can defend against threats with greater efficiency and confidence.”

With ConnectWise Sidekick for Security, the company is expanding the usage of its generative AI and industry-leading natural language processing models to cybersecurity, which were introduced to the public in November 2023. Originally available across ConnectWise’s PSA and RMM solutions, ConnectWise Sidekick delivers millions of AI-powered recommendations daily across the Asio Platform. The aim is to make every organizational role more efficient, from technicians to service managers, sales and marketing, and owners.

With the introduction of ConnectWise Sidekick for Security, MSPs can now also take advantage of the following capabilities:

  • Improve Security Posture Visibility: Query for alert or ticket volume across endpoints, vulnerabilities, SaaS applications, managed detection and response, security awareness training, and email.
  • Gain Security Ticket Assistance: Resolve security tickets rapidly with purpose-built security automations, recommended resolutions, auto remediation capabilities.
  • Discover Threat Intelligence Trends: View MSP-centric threat trends identified by the ConnectWise Cyber Research Unit that might impact MSPs’ clients’ security posture.
  • Simplify Response Action: Use natural language to find vulnerabilities to patch or alerts to remediate.

Existing users of ConnectWise Sidekick can now take advantage of the fact that the AI-driven companion is accessible directly from within the ConnectWise Asio platform, centralizing the power of AI in a single location.

About ConnectWise

ConnectWise is the world’s leading software company dedicated to the success of MSPs that support millions of small and midsized businesses (SMBs) globally. With over 40 years of commitment to partner success, ConnectWise provides unmatched software, services, community, and integrations to fuel profitable growth. ConnectWise introduced the world’s first true MSP platform — Asio — providing unprecedented flexibility and security with built-in artificial intelligence, robotic process automation, and machine learning capabilities. Discover how ConnectWise is transforming the IT industry at

Editor’s Choice

Midwest MSPs Treated to Personal Stories, Compelling Demos, and More at ChannelPro LIVE: Columbus Show

June 7, 2024 |

Ohio technology professionals joined ChannelPro to share business best practices at the area’s first-of-its-kind event.

Asigra Makes a Splash with New SaaS App Data Backup Platform

June 3, 2024 |

Asigra’s new SaaSAssure platform offers MSPs comprehensive, secure, and easy-to-use backup solutions for SaaS apps, addressing a critical market need and providing an unparalleled opportunity for revenue.

Peer to Peer: John Kampas on Why EMPIST Thrives — Plus, 1 Mistake Too Many MSPs Make

May 31, 2024 | John Kampas

How prioritizing customer protection and technological empowerment helped EMPIST evolve into a “managed technology provider” with an international presence.

MSPs React to Comprehensive, Aggressively Priced Kaseya 365

May 1, 2024 |

Hear from MSP peers on the launch of the new Kaseya 365 program — designed to provide a crucial package of tech services at an affordable monthly price.

Related News

Growing the MSP

Explore ChannelPro


Reach Our Audience