Articles referenced in this episode:
Pia Officially Launches Service Desk Automation Solution
Listen to the 5 Minute Roundup podcast!†
Watch the 5 Minute Roundup on YouTube!
†
WWW: acer.com
Erick and Rich discuss why Pia’s AI-powered help desk automation solution is a sign of the times, why letting techs work remotely has advantages worth considering, and why the only defense against AI-based facial recognition tech might be AI-designed clothing.
Articles referenced in this episode:
Pia Officially Launches Service Desk Automation Solution
Listen to the 5 Minute Roundup podcast!†
Watch the 5 Minute Roundup on YouTube!
†
Uncover the benefits of Engage AI Complete by Jabra, and see more of this week’s headlines from Guardz, Exclaimer, and more.
We break down automation strategies that actually work. MSPs are already using these proven steps to cut manual work and boost profitability.
At Dell Technologies World, executives warned that AI is reshaping everything — from infrastructure to service delivery. For MSPs, the message was clear: Act now or risk irrelevance.
Why are successful MSPs so hush-hush about their automation game? Because it works. Discover the nine secrets they’d rather you didn’t know.
Dell Technologies sets a bold agenda for AI at scale. Surprise, it’s not just in the cloud.
Why application-layer security is the next big thing — and how MSPs can deliver it at scale.
Should you work with SMB clients or move up to midmarket or enterprise? Gain insights into how to optimize your services.
Join ChannelPro Vice President and Associate Publisher Joel Zaidspiner live at RSAC 2025 in San Francisco. In this episode of Voice of the Vendor, he speaks with SonicWall, Cyware, N-Able, Blumira, Cy4Data Labs, EasyDMARC, and Ironscales.
Sophos Launches MSP Elevate Program, TD SYNNEX Accelerates Innovation, Proofpoint to Acquire Hornetsecurity, and more.
Get actionable strategies for communicating the importance of security in a way that resonates with decision-makers—without resorting to scare tactics.