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Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.


333 West San Carlos Street
San Jose, California 95110
United States


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December 2, 2022 |

Jolera Offers Managed XDR Solution to MSP Partners

Unlike competing single-vendor services, the Canadian master MSP’s recently introduced offering merges outsourced monitoring and management with best-of-breed products from enterprise-oriented vendors like Elastic, Qualys, and SentinelOne.

Jolera, a Canadian master MSP, has entered the rapidly growing market for extended detection and response solutions.

Unlike competing solutions from security vendors like Barracuda, Fortinet, Sophos, and Trend Micro, Jolera’s Secure IT XDR offering merges outsourced monitoring and management with best-of-breed products from enterprise-oriented vendors. The result is an affordable, scalable, and simple route into managed security for channel pros without the time, money, or expertise to build a practice themselves, according to Sagar Vyas, Jolera’s chief security officer. 

“They don’t want to make a massive investment. They don’t want to go buy multiple tools. They don’t want to own the SOC,” he says of the solution’s target demographic. “They just want a sort of hands-off, managed, turnkey type of solution.”

Sold exclusively through the channel, Secure IT XDR combines vulnerability detection and response software from Qualys with endpoint detection and response software from SentinelOne and a managed detection and response service powered by software from search, observability, and security vendor Elastic, whose clients include Netflix, Uber, and Slack.

“It’s pretty much hands off from the from the MSP’s perspective,” Vyas says.

Machine learning technology, also supplied by Elastic, draws on a continually updated pool of telemetry and threat intelligence to identify anomalous behaviors on a customer-specific basis in real time. “We’re able to reduce the amount of noise and the false positives,” Vyas says. 

Users with more sophisticated needs can add SIEM services based on Microsoft’s Azure Sentinel platform as well. The solution supports physical, virtual, and containerized workloads running on Windows, Mac, and Linux endpoints both on premises and in the cloud. U.S.-based data residency is available for channel pros south of the border from Jolera’s primary Global Threat Intelligence Center in Canada.

Subscribers can white-label or co-brand the service. In either scenario, only the channel pro has a direct relationship with the end user. “You still take care of the customers and still own the customers,” says Paolo Del Nibletto, Jolera’s channel chief. “We just want to be your service partner.”

The solution comes in standard and advanced editions. Standard subscriptions include MDR and SIEM services. The advanced version adds the endpoint and vulnerability detection and response components.

Both options are priced on a fixed-rate, per-device basis. An additional monthly retainer offers access to Jolera’s incident response unit. “It [provides] peace of mind that if there’s ever a breach type of incident, you have a team of people that can respond very quickly, that can do digital forensics, that can do restoration,” Vyas says. 

For an optional one-time fee, buyers can outsource installation of the solution’s agents as well.

Jolera, which provides incident response services to multiple cyber insurers, architected Secure IT XDR to align with the increasingly lengthy and stringent requirements such companies impose on policyholders. “Instead of going and buying every individual requirement as part of your cyber insurance compliance, you can buy a single SKU,” Vyas says.

XDR is the latest addition to a lineup of turnkey support, management, and security solutions from Jolera aimed at channel pros who wish to expand their service roster without shouldering the startup costs that normally requires.

“You don’t have to go out to the bank and take out a big loan and build it yourself,” Del Nibletto observes.

Some 57% of XDR users surveyed by Gartner earlier this year said the technology helps them resolve security threats faster. Over 54% of all organizations plan to adopt XDR by the end of 2022, according to the same study.

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