Comodo, a global innovator and developer of cybersecurity solutions and the worldwide leader in digital certificates, announced that the company is offering one year of the Comodo Help Desk support service, free for all managed service providers (MSPs).††
Comodo’s 24/7 Help Desk gives MSPs the power to surpass client expectations and delivers superior service. It eliminates the need to hire additional employees and allows the MSP to scale quickly, manage more efficiently and grow its business without limits. Comodo takes over the troubleshooting, setup, tune up and maintenance so you and your team can focus on higher level projects.
Comodo’s certified technicians are fully trained to handle most Level 1 and 2 support requests. The technicians are regularly trained and monitored for quality to keep performance and efficiency optimal. They are led by experienced managers and team leads that help guarantee the most optimal service and consistency.
Using the Help Desk ticketing system, Comodo provides an extension to your organization by acting as a part of your staff. Available 24/7, it enables you and your team to relax and enjoy your after hours and weekends while simultaneously increasing revenue and providing an increased IT presence.
The Help Desk can provide assistance with:
- Virus & malware removal
- Desktop performance optimization††††††††
- PC and peripheral tune up/troubleshoot
- Printer and peripheral setup/troubleshoot
- User administration
- ISP problems troubleshoot
- Email and browser setup/troubleshoot
- Application setup/troubleshoot (e.g. MS Office, client application)
- Shared drive setup
- Software installation/uninstallation/updates
- Assistance with backup (local & cloud) and recovery
- Escalate any further predefined issues (like hardware) to your teams based on your rules
