N-able by SolarWinds has launched its†N-central 9.4 platform and new†Help Desk Manager†(HDM), based on SolarWinds’ technology, optimized for MSPs.
According to N-able, N-central 9.4 and the new Help Desk Manager work together for MSPs by further automating IT services and simplifying help desk support so that it can scale across their customers’ entire infrastructure. Designed to simplify help desk and ticketing for MSPs of all sizes, the N-able HDM offering†allows MSPs to implement a range of services including:
- E-mail to ticket to e-mail support
- Customer portals
- Issue/problem/request ITIL alignment
- Automatic ticket assignment based on issue type, available technicians, and escalation level
- Time and material billing
- Integrated knowledge base system
- Integrated survey engine
- Drag-and-drop and drill-down dashboards
- Run stand alone or integrated with N-central
The new software can be purchased as an on-premise or hosted solution, and configured as either a standalone product or integrated with N-central 9.4. A free 30-day trial can be downloaded now from the†N-able website.†
N-central 9.4 builds upon the N-central 9.3 platform, which brought Security Manager | AV Defender powered by Bitdefender, Backup Manager powered by StorageCraft, maintenance windows, and an integrated RSS feed. In addition, N-central 9.3 launched the availability of N-able’s integrated†MSP Runbook†to provide improved standardization and best practices for MSPs.†New additions within the N-central 9.4 platform include:
- Usability and UI enhancements
- Improved OS X support
- Enhanced monitoring support
- Patch Manager updates
- New TeamViewer support: N-central now automatically discovers any existing installations of TeamViewer and establishes a remote control session directly from the N-central UI
- Automation Manager enhancements
MSPs and IT resellers interested in becoming an N-able partner can visit the†MSP Partner Program web page.
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