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Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.

Location

333 West San Carlos Street
San Jose, California 95110
United States

WWW: acer.com

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News

June 26, 2013 |

Continuum Doubles Network Operations Center Capacity with Move to New Facility

Additional technical resources, streamlined workflow, and improved communications are the goals of the center.

Continuum Managed Services, a leading provider of managed services solutions, has advanced its 24/7 Network Operations Center (NOC) through a move to a larger and more comprehensive facility in Mumbai, India. Additional technicians, a broader range of certifications, and a high-performance infrastructure now contribute to improvements and service delivery advantages, including the ability to accommodate more complex IT tasks, improved communication quality, and a greater capacity to lower labor costs for Continuum MSP partners.

“The enhancements to our NOC and related support services underscores our commitment to help MSPs think differently about their ability to generate profit,” says Michael George, CEO at Continuum. “The software-only model is double the business, double the staff. That’s an outmoded paradigm, especially in this rapid growth market. Our model enables partners to double their business without adding staff by leveraging the built-in efficiencies of our integrated software and services delivery platform. This enables them to grow revenue while decreasing overall costs required to deliver managed services.”

Advances at the new Continuum NOC include improvements in three key areas: communication, workflow, and technical capabilities, plus increased Internet capacity, security, and other systems by which technicians can better execute ongoing projects. The changes reflect the company’s commitment to help partners lower labor cost and increase support services to drive continual improvements in operational efficiency.

For a brief tour of the new NOC operation, go to http://www.continuum.net/tour-the-noc.


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