Business process management solutions developer Kofax plc has expanded its Kofax Claims Processing Solution to include property, casualty, and life insurance carriers, healthcare offices to automate and accelerate claims processing for greater operational efficiency.
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Building upon the Kofax Medical Claims Processing Solution launched last year, the improvements to the Claims Processing Solution enable customers, auditors, and service providers to submit and examine claims and documentation via paper, fax, EDI, and email.
The Kofax Claims Processing Solution is a customizable set of offerings combining Kofax software products into a single solution for centralized, distributed, and mobile corporate resources.
The Kofax Claims Processing Solution provides a single platform that captures documents from multiple sources, transforms pertinent claims data into electronic information, and delivers it into the claims processing system as well as the necessary downstream business processes associated with the resolution of the claim. By automating the claims process, insurance providers can pay claims faster, reduce processing costs, and diminish costly errors, “ultimately leading to better customer service, improved customer retention and greater opportunities to enroll additional customers,” according to Kofax.
“Improving the claims experience has a direct impact on long term customer retention and addition for insurance carriers,” says Kofax CMO Martyn Christian. “Streamlining and automating the process helps carriers resolve claims faster, more accurately, and with greater transparency, resulting in improved customer satisfaction.”
In addition, capturing information at the point of origination enables insurance carriers to integrate other field resources into the claims process — this includes agents, brokers, and third-party service providers. As a result, the Kofax Claims Processing Solution facilitates communication and collaboration between disparate departments, processes, and functions.
