GFI Software announced last week that its GFI MAX RemoteManagement infrastructure is now fully compatible with ConnectWise business operations software.
“The combination of GFI and ConnectWise provides more efficient proactive maintenance and service ticketing,” states GFI in a press release submitted to EH Publishing.
GFI MAX RemoteManagement is an IT managed services software solution used by more than 3,000 IT support companies, VARs, and MSPs.
The integration of GFI MAX RemoteManagement with ConnectWise enables clients to be automatically or manually mapped to existing companies (managed groups) inside the ConnectWise environment.
Time and notes added to service tickets in the GFI MAX RemoteManagement dashboard are now shown in ConnectWise. Tickets can be automatically updated when a customer’s system check passes. When a check fails, a service ticket can be manually or automatically created for that server.
“We see systems monitoring and incident management as two of the key capabilities for partners to deliver the highest levels of service in an efficient and profitable manner,” explains GFI Software CTO Alistair Forbes. “By integrating the GFI MAX Remote Management and ConnectWise products, we believe we will be offering our partners the ability to capitalize on their investment in both products and present a more compelling proposition to their customers.”
ConnectWise CEO Arnie Bellini says the combined feature sets of GFI MAX RemoteManagement and ConnectWise PSA software will provide effective solutions for automating and supporting managed services. “This integration is a great addition to our network of on-demand tools, knowledge, services and support for the IT Nation,” he says.
