NTRglobal and N-able
Technologies Team to Deliver Remote Control and Support Solution
New solution makes it
easier for MSPs and other IT professionals to deliver on-demand technical
support.
NTRglobal, in Barcelona,
Spain,
announced that it’s NTRsupport remote desktop support solution has been
selected by Ottawa, Canada-based N-able Technologies to power N-able’s†new
N-supportPro remote control and IT support solution. N-supportPro is offered as
a standalone product and can be used to complement N-able’s N-central network
and systems management software, which enables MSPs and other IT professionals
to remotely manage and monitor any IP-enabled device and proactively resolve
customers’ IT issues.
“NTRsupport offers partners such as N-able the highest level
of security and flexibility,” says Andre Angel, president of NTRglobal
Americas. “N-supportPro delivers a next-generation tool that allows MSPs to
increase technician utilization rates by reducing onsite management [and]
lowering operational costs [using] a pre-packaged, seamlessly integrated remote
control solution powered by NTRsupport that doesn’t rely on open external ports
or VPNs.”
N-able’s hosted N-supportPro software uses a secured
Internet connection to enable service desk technicians to quickly connect to
remote devices and resolve customers’ IT issues.†”There’s no question,
today’s marketplace is looking for efficiency and cost savings,” says Gavin
Garbutt, president and CEO of N-able Technologies. “Everyone wants to do more
with less, which places a lot of pressure on channel partners–especially when
it comes to customer service and IT support costs.†
“What’s great about N-supportPro is that multiple
technicians can share the same license,” Garbutt adds. “This is really
important, especially given how specialized technicians have become. If a
customer service issue needs to be escalated to another technician, it’s an
invisible switch as far as the customer is concerned, which is great for
customer service.”
N-supportPro enables IT organizations to move beyond
traditional reactive customer support. MSPs and IT professionals gain
capabilities to deliver presentations, training, co-browsing, and other
revenue-generating actions, such as receiving inbound sales inquiries via chat.
NTRsupport offers a plaform with open APIs, an SDK, and a
professional services team for custom integrations. Solutions can be tailored
to the IT needs of other complementary solution partners, as well as large
enterprises. NTRsupport is offered as secure SaaS or as a site license model,
which can be installed behind the customer’s firewall on their own server.
†
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