Erick and Rich discuss why Pia’s AI-powered help desk automation solution is a sign of the times, why letting techs work remotely has advantages worth considering, and why the only defense against AI-based facial recognition tech might be AI-designed clothing.
Erick and Rich discuss analyst data underscoring why channel pros must be customer experience masters, discourage MSPs from giving assessments away for free, and describe a rare instance in which a river of melted butter wasn’t a good thing.
With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.
Todd Surdey (pictured) plans to make more Zoom products and services available through the channel, offer richer benefits to top-tier partners, and drive closer collaboration between partners and the company’s own salesforce.
- read more
Joel Zaidspiner speaks with Bizzity, CyberGuard360, GreenLink Networks, and ASCII Cup winner Solutions Granted at the final ASCII Group event of 2022.
- read more
Four of the dozens of vendors exhibiting at ChannelPro’s latest in-person event—ConnectMeVoice, Gradient MSP, Quickpass, and US Signal—share updates on recent and forthcoming announcements.
- read more
The two new systems are both designed to help businesses provide fax capabilities in the office and at remote work sites without relying on increasingly outdated analog phone lines.
- read more
The joint initiative will help ASCII Group members expand beyond IT services into new and profitable markets at a time when providers of voice and connectivity services are adding network and device management to their offerings.
- read more
This Vendor’s 4K Videoconferencing, UC, Audio, and Zoom- & Teams-based Solutions Will Help D&H Partners Outfit the New Hybrid Meeting Spaces
- read more
Now named GoTo, the company has ambitious plans to market a simplified portfolio of integrated remote management and unified communications solutions through a dramatically expanded set of partners, including MSPs.
- read more