IT and Business Insights for SMB Solution Providers

VoIP

News
March 13th, 2020 | Rich Freeman
The recently introduced enhancements provide more control over what data the unified communications integration platform exchanges with ConnectWise Manage and Autotask PSA, and provides greater visibility into unanswered calls, among other topics. - read more
 
News
March 10th, 2020 | Rich Freeman
Now majority owned by private equity, the unified communications-as-a-service vendor plans to use the extra capital at its disposal to add tools, double headcount, and further simplify its solutions. - read more
 
News
February 27th, 2020 | Rich Freeman
The deal with Sverica Capital Management positions the UCaaS vendor, which sells exclusively through MSPs, to expand its partner base more rapidly, according to CEO Zane Conkle (pictured), who will continue to lead the firm. - read more
 
News
January 28th, 2020 | Rich Freeman
A string of updates introduced by the unified communications vendor in recent days lets users store and access more detailed information, and provides greater flexibility in how technicians access that information. - read more
 
News
January 7th, 2020 | Rich Freeman
Both enhancements, which are part of the 2.0 release of BVoIP’s Barricade offering, arrive weeks after the addition of new mobile app and emergency message features to the unified communications vendor’s core PBX and integration platforms. - read more
 
Article
December 9th, 2019 | Sam O'Brien
5G, AI, and IoT, are just a few of the acronyms with implications for VoIP in the future. - read more
 
News
November 3rd, 2019 | Rich Freeman
Code-named “Flash," version 2.0 of 1Stream includes new Windows and Mac clients that condense formerly multi-step processes and a feature that automatically pops multiple windows connected to multiple external applications when users answer a call. - read more
 
Resource
November 2nd, 2019 | ChannelPro Weekly
Broadcasting from deep within this week’s IT Nation Connect conference, and stymied by balky hotel Wi-Fi at every turn, Rich and special guest host Dave Sobel share their thoughts about ConnectWise’s blockbuster acquisition of Continuum and ITBOOST, not to mention Axcient's brand new unified data protection platform, Cytracom’s bold plan to take on Microsoft in team collaboration, and Tech Data’s bid to get deeper into public sector op - read more
 
News
October 28th, 2019 | Rich Freeman
Announced alongside a new desktop application with significantly enhanced functionality, the company’s “business messaging” technology is designed to serve as an alternative to Slack and Microsoft Teams for organizations with less than 250 users. - read more
 
Review
October 7th, 2019 | James E. Gaskin
The new custom-manufactured desk phone offers enhanced features and functionality for both MSPs and their customers. - read more
 

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