IT and Business Insights for SMB Solution Providers

VoIP

News
May 8th, 2019 | Rich Freeman
Available at no extra charge to Kaseya BMS users with a Cytracom account, the new feature automatically displays screen pops about inbound support calls and lets technicians create tickets directly from within that window. - read more
 
Video
May 2nd, 2019 | ChannelPro
Coming to you live from the latest ChannelPro SMB Forum in Chicago, Rich and Erick share thoughts about VoIP vendor Cytracom's big bang launch of new software, hardware, and pricing, why creating book clubs for your employees is a good idea, and a sweet job opening who likes the idea of getting paid to spend two uninterrupted months in bed. - read more
 
News
April 30th, 2019 | Rich Freeman
Changes to the company’s offerings include its first mobile app, first browser-based desktop app, first SMS messaging tool, and first custom-designed desk phone, as well as all-new Office 365 integration, new pricing plans, and heavier volume discounts. - read more
 
News
March 4th, 2019 | ChannelPro
The new Intermedia Unite Envision is designed to incorporate calling and meeting data into insightful visualizations that enable administrators and partners to continually optimize system performance. - read more
 
News
January 8th, 2019 | Rich Freeman
Goldie, who was formerly vice president of channel for IT Glue, will be responsible for the VoIP vendor’s channel sales strategy and execution. - read more
 
Video
December 13th, 2018 | ChannelPro
Speaking from our most recent SMB Forum event, Cytracom’s Noah Sessions offers up a fast insider’s look at what 2019 has coming for VoIP. - read more
 
Download
November 27th, 2018 | ChannelPro Weekly
In this episode, Matt and Rich chew over the news from Tech Data’s latest partner conference, two “office-in-a-box” solutions from Hewlett Packard Enterprise, a new EDR offering from Sophos, and an alliance agreement between D&H and SaaSMAX before sharing an interview segment with Cytracom CEO Zane Conkle about “voice continuity.” Swipe right if you like it! Subscribe to ChannelPro Weekly! - read more
 
News
October 15th, 2018 | Rich Freeman
Available for as little as $149 a year, the new add-on for the networking vendor’s ZyWALL VPN firewalls (pictured) lets users run voice and video traffic across the same internet connections they use for everything else without compromising performance. - read more
 
News
October 9th, 2018 | Rich Freeman
The new tool is designed to accelerate account creation by walking partners step-by-step through the setup and activation process. - read more
 
News
October 9th, 2018 | Colleen Frye
The interactive call quality analytics are designed to help MSPs proactively monitor and manage voice customers with greater ease and efficiency, says Zane Conkle (pictured). - read more
 

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