The purpose of this report is to empower MSPs and IT solution providers to hone defense and recovery strategies in order to keep SMBs safe in the year ahead.
Join Erick and Rich as they discuss the potentially game-changing RMM system Kaseya has coming, how to handle a sales prospect who says “we’ve got a guy,” and just how big the biggest freshwater fish ever caught turns out to be.
Erick and Rich discuss Cisco’s big MSP recruiting drive, why you should have an offboarding process for clients that’s as good as your onboarding process, and whether or not being removed from a vat of chocolate you’re swimming in is really being “rescued”.
With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.
The move will have zero impact on the company’s partners, according to John Pagliuca (pictured), general manager of SolarWinds business unit SolarWinds MSP.
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Called Kaseya Compliance Manager, the new system is based heavily on RapidFire Tools’ Audit Guru product. RapidFire Tools will continue operating as an independent business unit, and continue selling, supporting, and enhancing all of the products it offers today.
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That’s according to CEO Fred Voccola (pictured), who spoke about those plans, Kaseya’s strategic ambition to sell MSPs everything they use, rising mid-market demand for managed services, and much more in a recent interview with ChannelPro.
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A year after launching an all-new channel program, backup vendor Carbonite is offering less complexity, providing more resources for top partners, and spending more time on plans for competing with all-in-one managed service software makers like Datto and Kaseya.
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Equipped with self-healing storage and more room for data, the product's "Gen 8" release is designed to help users save on power, cooling, and IT labor costs.
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Safely out of the summer heat in their respective home offices, Rich and Erick discuss the new Unitrends partner program, a simple formula you can use to calculate when it’s time to hire another service desk technician, and a story from China offering incontrovertible proof that promising your customers all-you-can-eat anything is all too likely to put you out of business.
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The four-tiered program, which replaces one with a single membership level, is designed to funnel benefits to the company’s most committed resellers.
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The six new subscription-priced offerings, most of which are delivered in partnership with up-and-coming providers, are designed to fill niches not supported by name-brand security vendors.
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The tie-in lets users of Unitrends MSP backup and disaster recovery solutions view and manage alerts in their PSA console, automatically create backup-related tickets, and sync client information across their Autotask and Unitrends MSP accounts.
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Speaking at the company’s 2018 Automation Nation event today, Chief Product Officer Craig Fulton (pictured) described a platform philosophy aimed at offering MSPs single-pane-of-glass control over its own solutions and those from its ecosystem of partners.
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