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Erick and Rich share thoughts on the latest ChannelPro State of the Channel survey, suggestions on leveraging ChatGPT to boost productivity and strengthen client relationships, and some very special news about the future of this podcast.
Erick and Rich discuss why news from Nerdio and Microsoft made this a big week in cloud management, why it’s never too soon to get rid of a toxic employee, and why getting a victory tattoo of your favorite team BEFORE the big game can be a bad idea.Latest Slideshows
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With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.
GMS Live Expert
Article
April 13th, 2022 | Rich Freeman
Some channel pros produce lots of revenue with few or no employees. Here’s a look at their secrets.
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Resource
October 12th, 2018 | ChannelPro Weekly
What’s your retirement dream? Does it involve bathing on the beach in a big bowl of bright red gelatin? If you answered yes, you have something in common with Manuel Palachuk, managed services expert extraordinaire and Matt and Rich’s guest co-host this week.
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News
September 12th, 2018 | Rich Freeman
Under a new alliance agreement, GMS Live Expert will now handle U.K.-based Inbay’s help desk duties, provide NOC services to North American clients who want onshore technical support, and offer Inbay’s offshore NOC services to price-sensitive customers.
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News
July 27th, 2018 | Joel Zaidspiner
The two-day educational and networking event touched on hot topics like the Internet of Things and and included business continuity lessons learned from Hurricane Harvey.
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News
June 29th, 2018 | Joel Zaidspiner
IT solution providers and technology vendors gathered for two days of networking, education, and training in Ann Arbor.
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Resource
July 11th, 2017 | GMS Live Expert
Learn how MSPs power their growth with an outsourced, 24/7 Help Desk and NOC provided by GMS Live Expert.
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News
May 16th, 2017 | Rich Freeman
Under a new arrangement unveiled last week, users of Kaseya’s RMM solution and NOC can automatically route end user support tickets directly through their PSA to GMS’s outsourced help desk service.
- read more
News
June 22nd, 2015 | ChannelPro
The new partnership extends bi-directional support for improved communication and reporting.
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