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With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.
Customer Service
Article
May 11th, 2012 | ChannelPro
Your customers may take to social media, like Facebook or Twitter, to publicly lodge a complaint against you. Find out how you can best handle this situation.
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Article
April 27th, 2012 | Colleen Callahan
To succeed in a tough business climate, Dubuque Data Services focuses on personalized service and lets employees make the call when serving customers.
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Article
April 4th, 2012 | Karen Drinkard
Through client interaction, unique programs, and third-party satisfaction surveys, Gregg Communications aims to please customers, reaping rewards internally as a result.
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July 8th, 2010 | David Neel
By taking a personal interest in our clients, we have grown our business through word-of-mouth referrals. In many cases, it has also led to lasting friendships and connections within our community.
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Article
June 25th, 2010 | Michael Schwab
If you want to retain clients and grow your business, outpace the competition with exemplary customer service.
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