IT and Business Insights for SMB Solution Providers

Customer Service

Blog Entry
January 9th, 2014 | Karl Palachuk
The notes and time entries in your ticketing system are perhaps the most important documentation that exists within your service department. It's the key to solving problems, defending your billing, justifying payroll, and much more. As a result, you need some standard procedures about entering service notes (time entries). - read more
Blog Entry
November 26th, 2013 | Karl Palachuk
Technology always changes the relationships between businesses and people, just as it does between people and between businesses. As we move into the final weeks before the New Year, it's worth considering how these changes affect us. - read more
October 11th, 2013 | Sandra Gittlen
Acquiring customers is easy; getting them to re-up is the hard part. Industry experts offer insight into extracting more value from your existing client base. - read more
May 17th, 2012 | James E. Gaskin
Resellers say they are in the lead in the ongoing match-up with big box retailers. Find out how you can compete with Geek Squad and other big box services. - read more
May 11th, 2012 | ChannelPro
Your customers may take to social media, like Facebook or Twitter, to publicly lodge a complaint against you. Find out how you can best handle this situation. - read more
April 27th, 2012 | Colleen Callahan
To succeed in a tough business climate, Dubuque Data Services focuses on personalized service and lets employees make the call when serving customers. - read more
April 4th, 2012 | Karen Drinkard
Through client interaction, unique programs, and third-party satisfaction surveys, Gregg Communications aims to please customers, reaping rewards internally as a result. - read more
July 8th, 2010 | David Neel
By taking a personal interest in our clients, we have grown our business through word-of-mouth referrals. In many cases, it has also led to lasting friendships and connections within our community. - read more
June 25th, 2010 | Michael Schwab
If you want to retain clients and grow your business, outpace the competition with exemplary customer service. - read more


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