IT and Business Insights for SMB Solution Providers

Customer Service

Blog Entry
December 22nd, 2017 | Karl Palachuk
I can't count how many conversations I've had over the years about how to "get started" with network documentation. The truth is, everyone in this business has already started. That's not the challenge. The challenge is to create a system that's scalable! - read more
Blog Entry
November 27th, 2017 | Karl Palachuk
Small Biz Thoughts Courses Offered 2018 Registration Information - read more
Blog Entry
November 21st, 2017 | Karl Palachuk
I got a note from my friend Josh Peterson over at Bering McKinley. Here's the announcement of their 3rd Annual Big Game Sales & Service Retreat in Las Vegas.  Las Vegas February 5-6, 2018 - read more
Press Release
September 15th, 2017 | Rich Freeman
Release of SupportBot Chat allows customers to connect with live technicians directly in bot window for immediate assistance - read more
Blog Entry
August 29th, 2017 | Karl Palachuk
I mentioned on The Facebook that I was getting ready to check my voice mail for the month of August. I work hard to make sure people know that telephone/voice mail is not the way to contact me. Willie asked a great question: - read more
Blog Entry
August 1st, 2017 | Karl Palachuk
Small Biz Thoughts W5-08 The Most Important Checklists for Any I.T. Service Provider Taught by Karl Palachuk and Manuel Palachuk, Authors and Coaches - read more
Blog Entry
July 6th, 2017 | Karl Palachuk
I love it when conferences innovate to keep things fresh and invite more ideas into the conversation. Dave over at SMB TechFest has come up with a great way to get lots of new ideas and discussions into the mix. This quarter, SMB TechFest will include a stage dedicated to ten-minute Power Talks. - read more
Blog Entry
June 26th, 2017 | Karl Palachuk
I am doing a free webinar this Wednesday with SMB Nation. Register here: - Free. - read more
Blog Entry
June 16th, 2017 | Karl Palachuk
Whether you call it a Quarterly Business Review - QBR - or (as I do) a Quarterly Roadmap Meeting, you should meet with each of your clients on a regular basis to discuss business. This is not a sales meeting! This is an opportunity to learn what's going on outside the technology world at your client. You need to see the whole picture in order to give good advice. - read more
Press Release
May 18th, 2017 | ChannelPro
New capabilities include virtual agent technology and artificial intelligence-enabled applications for the Now PlatformTM - read more


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