IT and Business Insights for SMB Solution Providers

Customer Service

Blog Entry
October 8th, 2021 | Karl Palachuk
Press Release
September 27th, 2021 | ChannelPro
Tens of thousands of AWS customers now using Amazon Connect to support more than 10 million contact center interactions every day New customers for Amazon Connect include Priceline, the government of Washington, D.C., Labcorp, Brunello Cucinelli, SIXT, University of Texas, Morrisons, Vodafone NZ, University of Auckland, CI Financial, IMB Bank, Traeger Grills, Relatient, and Ring Amazon Connect Wisdom provides contact center agents with the information they need to solve issues in real time... - read more
July 23rd, 2021 | Esteban Blanco
Blanco I.T. prioritizes excellence and commitment in caring for customers and community—a modus operandi that reaps immeasurable returns. - read more
Blog Entry
July 23rd, 2021 | Karl Palachuk
 I am very sorry to announce that we are going to reschedule our Canada and UK Roadshows, which were scheduled for August and September. Even the Canadian shows had already been rescheduled from May. - read more
Slide Gallery
June 25th, 2021 | Colleen Frye
Here are eight books, peer vetted and recommended, that offer ideas on business growth, marketing, customer service, personal goals, and more. - read more
Blog Entry
April 29th, 2021 | Karl Palachuk
Blog Entry
April 27th, 2021 | Karl Palachuk
Press Release
April 21st, 2021 | ChannelPro
Eighty-eight percent of service professionals report that the pandemic exposed technology gaps in their jobs New Service Cloud innovations give organizations the technology they need today to support agents working from home, in the field or in a hybrid model - all in one system The Estée Lauder Companies, Smile Direct Club and Sonos embraced Service Cloud 360 to meet new customer expectations - read more
Press Release
December 1st, 2020 | ChannelPro
Amazon Connect Wisdom provides contact center agents with the information they need to solve issues in real-time Amazon Connect Customer Profiles gives agents a unified profile of each customer they can use to provide more personalized service Real-Time Contact Lens for Amazon Connect offers a new capability for contact center managers to impact customer interactions during a call Amazon Connect Tasks automates, tracks, and manages tasks for contact center agents, improving agent productivity... - read more
Press Release
September 21st, 2020 | ChannelPro
Customer Service representatives can now see an incident unfold, kick off and escalate a response, and collaborate with Dev and IT teams to proactively resolve issues for customers - read more


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