IT and Business Insights for SMB Solution Providers

Customer Service

Blog Entry
January 3rd, 2019 | Karl Palachuk
Managing Your Service Board - Setup, Core SOPs, and Daily Procedures 5-Week class starts January 8th - Five Tuesdays -January 8 - February 5 , 2019 - Register Now - All classes start a 9:00 AM Pacific - read more
 
Blog Entry
November 2nd, 2018 | Karl Palachuk
 
Blog Entry
November 2nd, 2018 | Karl Palachuk
Mark Your Calendars . . . Subscribe to the Podcast . . . I am happy to announce a new six-part deep dive podcast series over at SMB Community Podcast (www.smbcommunitypodcast.com). Remote Control Deep Dive: Build and Grow Your Business - read more
 
Blog Entry
August 27th, 2018 | Karl Palachuk
People ask me:Exactly what will I get if I join the Small Biz Thoughts Community today? Note: Community is at https://www.smallbizthoughts.org - Join today! Well, today, a lot!And we're adding more stuff all the time. Here's a 62 second video that answers the question: - read more
 
News
July 3rd, 2018 | ChannelPro
Chat users can now leverage remote support sessions. - read more
 
Blog Entry
April 21st, 2018 | Karl Palachuk
One of the things your clients look to you for is security - whatever form that takes. - read more
 
Blog Entry
February 27th, 2018 | Karl Palachuk
In 2017 I literally traveled the world teaching my Cloud Strategies in dozens of cities across Europe, North America, and Australia. That was a wonderful experience. But I can reach more people over the Internet than I can in person. - read more
 
Blog Entry
December 22nd, 2017 | Karl Palachuk
I can't count how many conversations I've had over the years about how to "get started" with network documentation. The truth is, everyone in this business has already started. That's not the challenge. The challenge is to create a system that's scalable! - read more
 
Blog Entry
November 27th, 2017 | Karl Palachuk
Small Biz Thoughts Courses Offered 2018 Registration Information - read more
 
Blog Entry
November 21st, 2017 | Karl Palachuk
I got a note from my friend Josh Peterson over at Bering McKinley. Here's the announcement of their 3rd Annual Big Game Sales & Service Retreat in Las Vegas.  Las Vegas February 5-6, 2018 - read more
 

Pages

Subscribe to Customer Service