IT and Business Insights for SMB Solution Providers

Customer Service

Press Release
September 21st, 2020 | ChannelPro
Customer Service representatives can now see an incident unfold, kick off and escalate a response, and collaborate with Dev and IT teams to proactively resolve issues for customers - read more
 
Blog Entry
August 4th, 2020 | Karl Palachuk
The Absolutely Unbreakable Rules of Service Delivery Taught by Karl W. Palachuk New Offering: - read more
 
Blog Entry
July 29th, 2020 | Karl Palachuk
When you're hiring, one of the most important things you can look for is an "owner's mentality." That means someone who will embrace your business as if it's their own. And that means they won't leave clients hanging in an emergency. They'll do what's in the best interest of the company. And they really love doing these things. - read more
 
Blog Entry
July 9th, 2020 | Karl Palachuk
As you recall from the last few posts, I define culture as the values and habits of a group. - read more
 
Blog Entry
July 5th, 2020 | Karl Palachuk
Beginning in July, we are introducing a new and unique forum for IT consultants - the SBT Roundtable. - read more
 
Blog Entry
May 22nd, 2020 | Karl Palachuk
I know that sounds dramatic, but it's true. Many of you follow me on Facebook, LinkedIn, etc. You may have seen that I'm working with a group of techies to help AIM - Agape International Missions - to develop new training programs for girls and women who have been rescued from sex trafficking in Cambodia. - read more
 
Press Release
May 12th, 2020 | ChannelPro
Solution Delivers Seamless, Secure Co-browsing for Frictionless Customer Support - read more
 
Blog Entry
 
Blog Entry
April 21st, 2020 | Karl Palachuk
100% Actionable Content! Business Strategy Made Easy – Your Ultimate Success Hack  – 5W21 - read more
 
Blog Entry
April 4th, 2020 | Karl Palachuk
Like most of you, I've spent a lot of time on Zoom in the last week. And it's hard not to talk about the economy - and speculate about where it's going. Are we in a recession? Technically, no. But we will be soon. - read more
 

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