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As part of the recent virtual ChannelPro SMB Forum, Colin Knox, head of community engagement at SolarWinds, talked with ChannelPro about the importance of customer experience.
In this 1:1 interview, SolarWinds’ Colin Knox explains why customer experience is an important initiative for his company, steps SolarWinds has been taking to enhance the customer experience for its partners, and how his company is educating partners on boosting the customer experience for their clients. He also offers some do’s and don’ts around customer experience.
Learn more about ChannelPro SMB Forum events here.
The Chicago-based SOC 2 MSP celebrates its 20-year anniversary this year.
The day-and-a-half event at the Marriott Orlando Airport Lakeside featured business-enhancing educational sessions, keynote speakers, and opportunities to connect with other local, regional, and statewide MSPs — as well as top vendors in the sector.
The story of a technologist turned business owner that successfully switched from break-fix to managed services.
Partners gain access to a secure, cost-effective, and user-friendly solution for electronic signatures.
MSPs can best set themselves up for success by giving greater clarity around the products and use cases that matter to mutual customers.
Leading work analytics platform allows MSPs to visualize calls, calendars, and organizational metrics to maximize workday productivity.
The Chicago-based SOC 2 MSP celebrates its 20-year anniversary this year.
The most profitable business arrangements are relationship-driven and not transactional. That’s the pathway to recurring revenue. By forging strategic alliances with your customers, you’re not just selling a product or service—you’re co-creating solutions tailored to their needs. The goal of every customer interaction should be to: Highlight recent successes and thank the customer for their […]
