Erick and Rich discuss why Pia’s AI-powered help desk automation solution is a sign of the times, why letting techs work remotely has advantages worth considering, and why the only defense against AI-based facial recognition tech might be AI-designed clothing.

The first of this year’s four online summits brought together the best minds in the industry to guide MSPs on the opportunities and trends in a cloud-first era.

Called Pia aiDesk and first unveiled last year, the new system uses machine learning and natural language processing to help MSPs analyze, route, and resolve level 1 and 2 service tickets automatically.

In a year likely to be marked by recession for most businesses, IT businesses should see growth instead.

New data center chips from Intel, new threat intelligence software from Vade, new execs for Nerdio, and new evidence that even billionaires get speeding tickets are among our latest batch of stories we took all the way until now to bring you.

If you want to sell your business, be prepared to kiss a lot of…jerks. So says Rory Sanchez, formerly of True Digital Security, in an insightful conversation about his exit process with Matt, Rich, and returning guest host Rayanne Buchianico, of ABC Solutions, PSA Impact, and Sell My MSP.

The SaaS and data management vendor is employing personalized attention and go-to-market collaboration with partners to accelerate already booming growth.

A recently completed standard for interoperable smart home technologies, Matter will roll out in 2023 but dominate in 2024.

Pia is an intelligent automation platform that integrates with IT service management tools to simplify processes and improve operational efficiencies.

Everyone loves a good buffet, don’t you think? Even raccoons, though they probably don’t fill their plates with the same goodies you and I do. Here’s something everyone will find appetizing, though: a new ChannelPro Weekly episode in which Matt, Rich, and returning guest host Chad Kempt, of Fast Computers, discuss hardware news from CES and the secrets of cross-selling.