Articles referenced in this episode:
Pia Officially Launches Service Desk Automation Solution
Listen to the 5 Minute Roundup podcast!†
Watch the 5 Minute Roundup on YouTube!
†
Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.
Location
333 West San Carlos Street
San Jose, California 95110
United States
San Jose, California 95110
United States
WWW: acer.com
ChannelPro Network Awards
hello 2
hello 3
Podcast
January 20, 2023 | ChannelPro Network
ChannelPro 5 Minute Roundup for the Week of January 16th, 2023
Erick and Rich discuss why Pia’s AI-powered help desk automation solution is a sign of the times, why letting techs work remotely has advantages worth considering, and why the only defense against AI-based facial recognition tech might be AI-designed clothing.
Related Podcasts, Resources
Artificial Intelligence (AI), Hardware, Managed Services, Partner Programs, Research & Trends, Security, VoIP/UCaaS
Key Channel Headlines: CrowdStrike Expands Project QuiltWorks, 7AI Widens the Gap in Agentic Security with PLAID ELITE, and More
May 29, 2026 | Matt Whitlock
CrowdStrike is expanding Project QuiltWorks to tackle frontier AI risks, 7AI Widens the Gap in Agentic Security with PLAID ELITE, and more.
Artificial Intelligence (AI), Business Strategy, Cloud, Managed Services, Partner Programs, Security, Storage & Backup
Gaining Ground: 10 Fast-rising Vendors Make Their Cases to MSPs
May 27, 2026 | Anjali Fluker
Uncover the strengths of these 10 vendors that deliver value for MSPs, ensuring effective tools and meaningful partnerships in the channel.
The $7T AI Boom: Why MSPs Can’t Afford to Skip Financing
May 27, 2026 | Bryan Spence
MSPs can overcome many challenges if they look into financing their AI expansion. The boom in data centers offers a significant opportunity.
Artificial Intelligence (AI), Cloud, Hardware, Industry Events, Managed Services, Partner Programs, Research & Trends, Security, Storage & Backup
Key Channel Headlines: Dell Technologies World 2026 Highlights, PDQ Connect Launches MSP-focused Endpoint Management Capabilities and More
May 22, 2026 | Matt Whitlock
Dell Technologies World leads this week’s MSP roundup as vendors push deeper into AI-ready infrastructure, autonomous operations, and more.
Artificial Intelligence (AI), Cloud, Hardware, Industry Events, Managed Services, Security, Software
Dell Technologies World 2026: Prepare for the ‘AI-native’ SMB
May 21, 2026 | Matt Whitlock
Dell Technologies World 2026 highlighted how AI is evolving into everyday infrastructure, and is creating new opportunities for MSPs.
Free MSP Resources
Business Tools
Business Tools
Business Tools
Editor’s Choice
Inside Kaseya’s Push to Make MSPs More Profitable
May 21, 2026 | Jonathan Browning
From AI workflows to tighter community collaboration, the company doubling down on growth enablement.
ChannelPro Special Report: Edition 2, 2026
May 20, 2026 | ChannelPro Network
ChannelPro’s latest digital publication delivers tactical insights and real-world stories for IT providers.
IT Nightmares #003 – Municipal Mayhem | Guest Norbert Doeberlein
May 8, 2026 | ChannelPro Network
Norbert Doeberlein discusses the terrifying reality of municipal IT and the business-first mindset needed to survive.
FREE DOWNLOAD: ChannelPro Ultimate Guide to MSP Marketing and Sales
May 7, 2026 | ChannelPro Network
Is your MSP marketing and sales strategy strong enough to succeed in today’s competitive IT services landscape? Download this guide today!
MSP Answer Center
November 6, 2025 | ChannelPro Network
MSP Answer Center is your go-to resource for real answers to real business challenges. We’ve covered everything from pricing to staffing to security, and we’re just getting started.