Articles referenced in this episode:
Pia Officially Launches Service Desk Automation Solution
Listen to the 5 Minute Roundup podcast!†
Watch the 5 Minute Roundup on YouTube!
†
Acer America
Acer America Corp. is a computer manufacturer of business and consumer PCs, notebooks, ultrabooks, projectors, servers, and storage products.
Location
333 West San Carlos Street
San Jose, California 95110
United States
San Jose, California 95110
United States
WWW: acer.com
ChannelPro Network Awards
hello 2
hello 3
Podcast
January 20, 2023 | ChannelPro Network
ChannelPro 5 Minute Roundup for the Week of January 16th, 2023
Erick and Rich discuss why Pia’s AI-powered help desk automation solution is a sign of the times, why letting techs work remotely has advantages worth considering, and why the only defense against AI-based facial recognition tech might be AI-designed clothing.
Related Podcasts, Resources
Using AI to Write Content That is Unique to Your MSP
July 3, 2025 | Prasanna Perera
Unlock the potential to write content with AI. Discover best practices for using multiple AI tools to stand out in your industry.
Artificial Intelligence (AI), Hardware, Industry Events, Managed Services, Research & Trends, Security
Key Channel Headlines: ManageEngine Launches MSP Central, Addigy Unveils Automated macOS App Management, and More
July 3, 2025 | Matt Whitlock
ManageEngine MSP Central unified platform launches for service providers, plus news from Addigy, Freshworks, TD SYNNEX and more.
Artificial Intelligence (AI), Cloud, Managed Services, Partner Programs, Research & Trends, Security, Software, Storage & Backup
Key Channel Headlines: WatchGuard Launches Total MDR, Sophos State of Ransomware 2025 Report, and More
June 27, 2025 | Matt Whitlock
Uncover the latest updates in MSP news, including the powerful WatchGuard Total MDR, a Sophos report, new Barracuda product, and more.
Artificial Intelligence (AI), Business Management, Cloud, Managed Services, Security, Storage & Backup
Offer EDR or Fall Behind: Why Smart MSPs Make It Mandatory
June 27, 2025 | James E. Gaskin
Anti-virus alone can’t keep up with today’s cyber threats. Here’s why modern MSPs are making EDR a must-have for every client.
Artificial Intelligence (AI), Business Management, Industry Events, Managed Services, Partner Programs, Research & Trends, Security, Software
Voice of the Vendor: Pax8 Beyond 2025, Denver – Part 3
June 27, 2025 | Ray Lyons
Join ChannelPro live at Pax8 Beyond 2025 in Denver. In this part 3 episode we speak with ThreatER, Cloud Contracts 365, and Inforcer.
Free MSP Resources
Business Tools
Business Tools
Editor’s Choice
The MSP Platform Driving New Cybersecurity Profits
June 26, 2025 | Matt Whitlock
Acronis isn’t “just a backup vendor.” MSPs are turning to its all-in-one security and automation platform to cut costs, kill tool sprawl, and grow faster.
Step by Step Guide: Managing the Critical First 5 Minutes of a Client Crisis
June 19, 2025 | Michael Siggins
Every MSP faces a client crisis. Explore ten scenarios and learn how to be prepared to handle these situations wisely.
Stack Your Defenses with Smarter Threat Intelligence from Celerium – ChannelPro Stack Up! Podcast
June 19, 2025 | Matt Whitlock
Celerium’s John Marinaro explains how their automated threat intelligence platform helps strengthen security stacks without the complexity.
Summer Freebies for MSPs – Grab Up to $8,200 in Value – No Obligations, Just Free
June 13, 2025 | ChannelPro Network
Grab over $8,200 in free tools, guides and resources—no strings attached—before July 31.
Trust Under Fire: 7 Key Lessons MSPs Must Learn from a Recent Arrest and Lawsuit
May 19, 2025 | Mike Semel
Mike Semel offers insights on why its critical to be a trustworthy MSPs via recent events that threatened client security.