Articles referenced in this episode:
Pia Officially Launches Service Desk Automation Solution
Listen to the 5 Minute Roundup podcast!†
Watch the 5 Minute Roundup on YouTube!
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WWW: acer.com
Erick and Rich discuss why Pia’s AI-powered help desk automation solution is a sign of the times, why letting techs work remotely has advantages worth considering, and why the only defense against AI-based facial recognition tech might be AI-designed clothing.
Articles referenced in this episode:
Pia Officially Launches Service Desk Automation Solution
Listen to the 5 Minute Roundup podcast!†
Watch the 5 Minute Roundup on YouTube!
†
The Chicago-based SOC 2 MSP celebrates its 20-year anniversary this year.
The day-and-a-half event at the Marriott Orlando Airport Lakeside featured business-enhancing educational sessions, keynote speakers, and opportunities to connect with other local, regional, and statewide MSPs — as well as top vendors in the sector.
Many MSPs fall for the bait from self-proclaimed gurus that offer training, toolkits, or services in the sales and marketing vein only to discover that they wasted hundreds or even thousands of dollars.