Articles referenced in this episode:
Pia Officially Launches Service Desk Automation Solution
Listen to the 5 Minute Roundup podcast!†
Watch the 5 Minute Roundup on YouTube!
†

WWW: acer.com
Erick and Rich discuss why Pia’s AI-powered help desk automation solution is a sign of the times, why letting techs work remotely has advantages worth considering, and why the only defense against AI-based facial recognition tech might be AI-designed clothing.

Articles referenced in this episode:
Pia Officially Launches Service Desk Automation Solution
Listen to the 5 Minute Roundup podcast!†
Watch the 5 Minute Roundup on YouTube!
†
Discover how Alternative Payments’ Alti platform can identify unprofitable clients and automate financial tasks.
TD SYNNEX’s upcoming acquisition leads this week’s news, along with headlines from CyberFOX, Dell, Kaseya and more.
BlueStar’s complementary product portfolio and specialized expertise along with TD SYNNEX’s global reach can create new opportunities for partners following the completion of the transaction.
Unlock the potential of AI as a service for MSPs. Empower your clients with secure and practical AI adoption strategies.
An Australian health portal incident shows how AI agents could turn exposed endpoints and misconfigurations into machine-speed security risks.
This assessment helps MSPs determine whether their current security stack can actually stop a coordinated, multichannel attack.
Industry awards can help turn credibility into stronger sales conversations, measurable pipeline and deeper industry relationships.
IT Nightmares explores Nathaniel Smith’s intellectual property battle and what MSPs can learn about protecting the tools they build.
The real phishing problem isn’t how clever the attacks are getting. It’s that email still starts from a position of trust.
We review Panasonic’s new TOUGHBOOK 34 and G3 rugged PCs, which stand out due to lighter designs, longer battery options, stronger durability and field-ready connectivity.
ChannelPro’s latest digital publication delivers tactical insights and real-world stories for IT providers.
MSP Answer Center is your go-to resource for real answers to real business challenges. We’ve covered everything from pricing to staffing to security, and we’re just getting started.

