The new functionality, which puts Passportal in direct competition with documentation management vendors like IT Glue, seeks to help technicians resolve support issues more quickly by giving them consolidated access to needed information.By Rich Freeman
Passportal also announced a new name and augmented functionality today for its Passportal Lite offering, which lets customers on Windows networks reset end user passwords on their own. Re-branded as Blink, the system can now interface directly with individual workstations, in addition to Active Directory domains as before.
“What we learned from feedback with our partner base is that with the growing adoption of various cloud services by clients it’s becoming more and more frequent that there’s actually no domain anymore,” Knox says. “There’s a lot of workgroups and peer-to-peer systems.” Blink now supports environments like that in addition to more traditional networks.
The announcements made today come amid a growth spurt for Passportal, Wensley says, which has expanded from 8 to 22 employees in the last 18 months and now does business in 32 countries.