IT and Business Insights for SMB Solution Providers

Former N-able Execs Launch Management Software Maker for Cloud-Era MSPs

Gavin Garbutt (pictured left) and Derek Belair (pictured right) say Augmentt, their new company, is building a complete portfolio for profitably administering SaaS applications rather than the physical infrastructure that old school RMM tools support. By Rich Freeman

Two veterans of RMM software pioneer N-able have joined forces a second time to launch a company dedicated to helping MSPs manage cloud-based resources as effectively as they do on-premises assets.

Called Augmentt and officially open for business today, the new vendor is led by Gavin Garbutt, who founded N-able and served as its CEO until selling the company to SolarWinds in 2013, and Derik Belair, a senior leader at N-able who was vice president of marketing at SolarWinds after the acquisition.

Belair is the new company’s president and CEO. Garbutt is its chairman.

According to Belair, Augmentt’s goal is to build a next-generation RMM platform for selling and managing software-as-a-service applications rather than physical infrastructure like devices and networks.

“Cloud has really taken over the world of technology,” he says.  “The opportunity is there for the MSP to capitalize on that trend.”

To do so though, he continues, they need a consolidated view of every cloud-based solution their customers use. Belair and Garbutt created Augmentt last year after concluding that while solutions for managing an Amazon Web Services or Office 365 environment existed, no one else was making a tool that supports multiple cloud environments.

“What we really didn’t see was one vendor providing to the MSP community a platform for managing multiple SaaS applications with the concept of helping the customer understand what their entire SaaS usage is, what is the security implication of all of that SaaS usage, [and] what is the productivity or cost implication of using all of that?” Belair says.

At present, the Augmentt portfolio contains two solutions. The first, called Discover, helps channel pros assemble a comprehensive view of a client’s cloud estate, including both officially sanctioned products and “shadow IT” systems purchased by employees.

“What we basically do is help the organization understand what is the entire scope of what’s being used, not just what’s known and what the company is paying for, but what does the entire landscape look like and where are the potential issues?” Belair explains, adding that businesses are usually surprised to learn how many cloud applications they’re using.

“It’s always four or five times more than what the organization thinks,” he says.

The second system shipping now, which is named Optimize, shows organizations who’s using their officially licensed SaaS applications, how much capacity those systems are consuming, and how much money that consumption is costing them.

A third solution called Manage, which is scheduled to arrive in November, will enable centralized provisioning and administration of cloud applications and infrastructure. 

Buyers can run all three systems either alone or in combination. “They are licensed independently, but they work together in that they all share data,” Belair says.

At present, none of Augmentt’s products shares data with the RMM and PSA platforms MSPs use to manage on-premises environments, but integration discussions are underway with several leading vendors. “We want to make it easy for the MSP to add customers and add employees to our system, and we know that that data typically resides within the PSA or the RMMs,” Belair says.

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