“They UPS in the device and we’ll repair it if we can,” Chen explains. “If we can’t, we’ll return a replacement unit.” Epson covers shipping costs in both programs.
Users can upgrade from Standard to Premium in year two for $169.99, and can purchase up to three years of extension coverage at either level.
Global printer shipments grew 19.3% year over year in the first quarter of 2021 to approximately 25.5 million units worth $10.9 billion, according to IDC. Epson has seen brisk sales of business inkjet models in particular.
“Demand has certainly spiked,” Chen says. “We’re actually seeing that even as things return to normal, the demand has remained very high.”