ConnectWise Now Compatible with Remote Support Solution NTRsupport
Integration with NTRglobal’s customizable remote control tech support tool enables solution providers to solve problems from any location or system.
ConnectWise partners offering help-desk services can now provide private-labeled remote support to their customers “at an affordable price,” says the Tampa, Fla.-based company, through a new integration partnership it has entered into with NTRglobal.
With NTRsupport’s on-demand software-as-a-service (SaaS) solution, ConnectWise partners can create a Web-based remote connection on a client’s computer, facilitating unattended access and allowing them to view client issues via screen sharing. The Web-based solution is available without the need for pre-installation of software, or even for multiple windows. Solution providers can easily create end-user session codes, guide clients through help-desk and support functions, and more–all from their desktops.
Partners can begin an NTRsupport session with a click of a remote session button right in the ConnectWise ticket screen. NTRsupport’s Integrated Session Code Interface, chat button, chat console, and e-mail signature button can be customized and managed by the solution provider to reflect his or her own company branding. At the end of each session, the NTRsupport information is automatically entered into the ConnectWise notes field.
“Small businesses are beginning to value expert IT services more than ever. The economy has forced them to focus their resources more on internal profit engines such as sales and customer services,” says ConnectWise CEO Arnie Bellini. “Since SMBs are no longer able to accommodate many technical roles in-house, it creates a huge opportunity for our partners to build bonds, and revenues, through managed services that can keep those businesses running in peak form. Secure, on-demand remote customer service with NTRsupport can significantly decrease downtime for both the solution provider and the end-client, delivering an immediate resolution to their issues.”
“NTRsupport offers one of the most comprehensive technical support platforms to quickly resolve remote support issues,” says Andre Angel, president, NTRglobal. “NTRsupport also provides a new level of customization and branding to ConnectWise partners, allowing them to extend the look and feel of their company’s brand in the marketplace. NTRglobal is excited about the potential of this relationship for ConnectWise partners.”
NTRsupport accommodates PC, Mac, Linux, and Windows Mobile operating systems. This allows ConnectWise partners who use NTRsupport to interface with an array of end-user infrastructures. All data is encrypted with 256bit AES encryption, and access to the end-user’s information is permission-based. Yet the solution allows partners to visibly track what every technician has done on their end-client’s computers, to document the specific impact of the sessions on a day-by-day, week-by-week, or month-by-month basis, should any end-user questions arise.
