IT and Business Insights for SMB Solution Providers

The ChannelPro Network Announces Keynote Speaker for Business Management Online Summit

Service Leadership’s Paul Dippell headlines the online live event on March 3, which features a full day of educational content, peer networking opportunities, and vendor expo. By Colleen Frye

The ChannelPro Network is pleased to announce that Paul Dippell, CEO of Service Leadership, is the keynote speaker for its Business Management Online Summit on March 3. Service Leadership, which was recently acquired by ConnectWise, is a leading solution provider and IT vendor consultancy and publisher of the Service Leadership Index®, the foremost industry benchmark worldwide.

Dippell will be addressing “What Makes Great MSPs Great.” Since founding Service Leadership in 2001, Dippell has been helping IT solution providers build shareholder value and reach best-in-class profitability through benchmarking, peer groups, executive training, and more.

In addition to Dippell’s session, the Business Management Online Summit will feature a slate of industry-leading business and financial experts, as well as top-performing channel pros sharing insight and advice on sales, marketing, operations, financials, and metrics.

Presenters include well-known sales coaches Gil Cargill, founder and CEO of Cargill Consulting Group, and Erick Simpson, founder and chief strategist of, who will provide tips on dealing with common objections during sales calls.

Financial consultant Rayanne Buchianico and business coach and author Manuel Palachuk will walk attendees through how to measure and optimize the cost of labor, both in the waning months of the pandemic and beyond.

Author and founder of The Tech Tribe community Nigel Moore, along with business coach and founder of Sea-Level Operations Rex Frank, will share techniques for bundling services, setting prices, and locking in margins.

M&A and IT valuation experts Linda Rose and Reed Warren will moderate a game-show-style session called “Buy! My! Business!” in which channel pro contestants get real-time feedback on what their business is worth.

Finally, in one-to-one Q&As, two business leaders from top-performing MSPs—Mike Fowler, CEO of Iconic IT, and Ben Niernberg, COO for MNJ Technologies—will tell the audience how they inspire their employees to work hard, pitch in, and build enduring careers.

For more information on the ChannelPro Business Management Online Summit, as well as the nine other online and in-person events on ChannelPro’s 2021 conference calendar, go here. To register, go here.

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