IT and Business Insights for SMB Solution Providers

BVoIP Rolls Out Teams Integration, New Management Tool, and New Pricing: Page 2 of 2

Available at no extra cost to all current subscribers, the Teams functionality augments Microsoft’s basic voice technology with advanced contact center features from BVoIP’s flagship unified communications solution. By Rich Freeman

According to Bardissi, per-user fees are likely to be an economical option for “micro-businesses” with a handful of users, and a simpler consumption model for MSPs that price all of their other services per user. Channel pros who serve organizations like K-12 schools with lots of users who don’t need their own phone line, he predicts, will probably stick with channel-based licensing. Partners are free to use different models with different customers, and switch customers from one model to the other as their needs evolve too.

“We want to give them as much flexibility as possible,” Bardissi says.

All of BVoIP’s revised plans include Control, the vendor’s new management interface, at no extra cost. Designed to provide single sign-on access to unified administration and security functionality previously available through multiple tools, Control also comes with enhancements like built-in audit reporting and a consolidated cross-account monitoring console called PBX Radar. 

Technicians can also enable and disable multifactor authentication for multiple users now and centrally manage user permissions. The latter feature will play a critical role in a forthcoming enhancement due next year that will let MSPs offer their clients self-serve access to some Control capabilities.

“Down the road, our goal is to be able to give our partners the ability to extend Control into a view and a presentation for their end customer,” Bardissi says.

Nucleus and Control are two recent and especially significant instances of the more than 220 enhancements BVoIP has rolled out during 2020, which Bardissi calls the company’s “year of updates.” He plans to continue shipping revisions at a rapid clip next year too.

“We’re keeping the pedal down,” he says. “Frankly, we have a very, very long roadmap ahead of us.”

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