The new release, which documents and orchestrates managed services workflows start to finish, also features a new pricing scheme offering comprehensive functionality at a fixed monthly per-user rate.By Rich Freeman
BitTitan introduced MSPComplete in October 2015, and presently has 11,000 partners using it in support of more than 100,000 end user accounts. According to Seyboth, the system has efficiency-boosting capabilities that RMM, PSA, and other managed services solutions lack, but is a complement to such applications rather a replacement for them. There is currently no way to exchange data automatically between MSPComplete and those other systems, but BitTitan plans to add connections at an unspecified point in the future.
“We’re working with a lot of the leaders on technical integration,” Seyboth says.
BitTitan will also integrate MSPComplete with more third-party cloud computing platforms this year. The overwhelming majority of BitTitan users specialize in Microsoft online solutions, but 60 percent of them also sell products from Amazon Web Services, 40 percent sell Google solutions, and 30 percent sell applications from Salesforce.
As a result, while today’s release provides support in at least some management categories for Microsoft’s Office 365, Azure, and Enterprise + Security offerings, along with Google’s G Suite productivity systems and Amazon WorkMail, future updates will add more management capabilities for those solutions, as well as the ability to manage Salesforce deployments.
Machine learning functionality capable of customizing each user’s dashboard based on their activities and behavior is also expected in the future.