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- Join Me Live at SMB TechFest: Build a Priority-Based Service Department
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- Experience Necessary: How Customer and Partner Relationships Are Changing Business Forever
- How to Transition from Security Intelligence to Cybersecurity
- Pen Testing in the Cloud: The New Challenges
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Erick and Rich discuss a new grass-roots channel pro professional association, why MSPs must resist the temptation to slip back into bad habits when adversity strikes, and the drawbacks of building a staircase on top of bowling balls.
This week, Erick and Rich discuss the story everyone’s discussing—Kaseya’s RMM breach—plus when and how to adjust your compensation plan and a bargain-priced real estate listing with an unusual waterfront view.Latest Slideshows
- ChannelPro 5 Minute Roundup for the Week of July 19th, 2021
- ChannelPro 5 Minute Roundup for the Week of July 12th, 2021
- Video: The Channel Pro's Strategic Roadmap to Success, Part 3
- The 2021 Major League Hardware Draft
- 5 Ways Kaseya VSA Users Are Keeping Customers Up, Running, and Satisfied
- ChannelPro 5 Minute Roundup for the Week of July 5th, 2021
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With each issue packed full of powerful news, reviews, analysis, and advice targeting IT channel professionals, ChannelPro-SMB will help you cultivate your SMB customers and run your business more profitably.
Article
July 23rd, 2021 | James E. Gaskin
Apps for Zoom, private equity money for ScalePad, a new alliance between Splashtop and Addigy, and a new option for eco-conscious cocaine buyers are among the many stories we took our sweet time bringing you this week.
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Blog Entry
July 23rd, 2021 | Karl Palachuk
Topic: Build a Priority-Based Service Department
We use the terms all the time: High, Medium, and Low Priority. But does everyone on your team agree on what these mean and how they affect your service delivery? Do all of your clients understand what you mean when you use these priorities?
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Resource
July 23rd, 2021 | ChannelPro Weekly
Want to name some chickens? Here’s your chance, along with an equally enticing opportunity to hear what Matt, Rich, and guest host Eric Long, of TeraCloud, have to say about the new National Society of IT Service Providers and its mission to shape forthcoming MSP regulations, N-able going solo and public, and metrics that matter for IT business owners.
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Video
July 23rd, 2021 | ChannelPro
Erick and Rich discuss a new grass-roots channel pro professional association, why MSPs must resist the temptation to slip back into bad habits when adversity strikes, and the drawbacks of building a staircase on top of bowling balls.
- Read More
Article
July 23rd, 2021 | Esteban Blanco
Blanco I.T. prioritizes excellence and commitment in caring for customers and community—a modus operandi that reaps immeasurable returns.
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Blog Entry
July 23rd, 2021 | CompTIA
Some of you have been following my other blog series, My CompTIA Server+ Favorites: 3 Topics to Watch.
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Blog Entry
July 23rd, 2021 | Karl Palachuk
I am very sorry to announce that we are going to reschedule our Canada and UK Roadshows, which were scheduled for August and September. Even the Canadian shows had already been rescheduled from May.
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News
July 22nd, 2021 | Rich Freeman
Chief Product Officer Jeff Bishop (pictured) discussed that change, which allows MSPs to buy SentinelOne software with or without accompanying SOC services, plus new efforts to secure ConnectWise products at the vendor’s IT Nation Explore event today.
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News
July 22nd, 2021 | Rich Freeman
The company unveiled both a free, simplified version of its BrightGauge analytics solution and an addition to its PSA product designed to streamline cloud invoicing during its virtual IT Nation Explore conference this morning.
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Blog Entry