PRIVATE EQUITY FIRMS are pretty excited about managed services.
It’s why they’ve spent the better part of the last decade investing billions in vendors that make RMM, PSA, BDR, and other managed services solutions. It’s why they’ve merged many of those companies, like Vista Equity Partners did when it rolled Datto and Autotask together in 2017, or like Thoma Bravo did last year when it combined ConnectWise with Continuum. And it’s why companies like Kaseya, with encouragement and assistance from private equity owners, have snapped up other vendors in a bid to construct integrated, comprehensive managed services suites.
Are the MSPs who use those suites excited about private equity firms? Hopeful but wary is more like it.
“It’s a mixed bag,” says Josh Weiss, president of Los Angeles-based managed service provider L.A. Creative Technologies, which uses both ConnectWise and Continuum products. “The integration isn’t so great between those two right now, and the thought of having them under the same roof is great,” he says. On the other hand, Weiss adds, some of the solutions he uses have stagnated since private equity moved in, and some of the vendors responsible for those solutions are leaning on him harder to sign long-term contracts these days.
For Juan Fernandez, meanwhile, the hardest part about the PE tidal wave is the uncertainty it creates. “You’re never sure where it’s going to go, who’s going to buy what, and what’s going to line up where in my investments that I’ve made,” says Fernandez, who is vice president of managed IT services at ImageNet Consulting, a multistate MSP headquartered in Oklahoma City.
So far, he continues, the jury’s still out on whether all the money flowing into vendors he relies on will ultimately be a plus or minus. “I’ve not seen a negative impact or something to write home about in regards to a positive impact,” Fernandez says. Like a lot of his peers, he’s watching intently to see when that changes, and how.