SalvageData
Backup software is essential. Backup failures are inevitable. When a customer calls you about accidentally deleted files or corrupted drives on a device they never told you about, or you make the painful discovery that a backup you never tested is unusable, SalvageData could be a handy source of emergency help.
Send the company a PC, hard drive, RAID array, NAS unit, or other device, and they’ll send you a quote and turnaround estimate. Both the evaluation and inbound shipping are free. Give them the green light to proceed, and they’ll copy everything recoverable to brand-new external storage media or make it available for download. A “no recovery, no charge” policy ensures that you pay nothing if they can’t get your data back. salvagedata.com
COMMUNICATION AND COLLABORATION
VisibilityOne
COVID-19 will be gone someday soon, we hope. Remote work and videoconferencing, however, are here to stay, which means managing unified communications and collaboration products from Zoom, Cisco, Poly, Logitech, and others through a host of management tools is the SMB channel’s latest headache. VisibilityOne’s patented UCC management solution, which debuted last year, seeks to replace those separate interfaces with a consolidated dashboard for administering all the devices, applications, and operating environments your customers utilize in one place. A white-label solution that you can attach your own brand to, the system comes in a multitenant edition specifically for MSPs. visibility.one
MOBILITY
Charles River Consultants
Like you and everyone else these days, your customers communicate via SMS, voice, email, and fax through multiple tools and apps on often personally owned devices. Charles River Communications from Charles River Consultants pulls all that activity together into one system that’s not only easier to use than multiple platforms but safely segregated from personal data as well. That’s functionality much appreciated by users in regulated industries like healthcare and financial services, as well as people in fields like real estate (and managed services) who hate receiving work-related messages in the same apps they use to communicate with family and friends. www.crc.net
Cubed Mobile
Like Charles River Communications, Cubed Mobile’s solution is for users who combine business and leisure on the same smartphone. But while the former system focuses on messaging, the latter containerizes everything you do with a phone in a totally isolated, centrally managed virtual device-within-a-device. The result is one piece of hardware that performs two entirely different functions securely and without swapping SIM cards.
Technicians can also use the management tool to wipe business data off the phone of someone leaving the company, or draw on the backup feature to transfer a user’s entire virtual workspace from a lost or stolen device to its replacement. cubedmobile.com
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