MIAMI, Florida — IT operations platform SuperOps and agentic security operations platform Guardz announced a strategic partnership and bundled offering designed to help managed service providers (MSPs) move beyond the fragmented software stacks that have defined the industry for decades, and build the connected data foundations required for AI-native service delivery.
The new offering pairs two AI-native platforms. SuperOps unifies PSA, RMM, MDM, ticketing and automation into a single system for running service delivery and endpoint management. The Guardz Ultimate Plan brings identity, endpoints, email and more into a connected data fabric with agentic correlation for threat detection and response backed by 24/7 human-led MDR. Together, the bundle gives MSPs the context, visibility and control to both manage and protect their customers in one connected foundation while preparing for the next generation of agentic workflows.
For SuperOps and Guardz, this goes beyond operational efficiency. As AI adoption accelerates across every part of the business, MSPs are increasingly asked to help customers manage not just technology, but risk. AI readiness and cybersecurity readiness are becoming inseparable as organizations cannot safely deploy AI without strong security and governance, and AI cannot deliver meaningful value without access to connected, trustworthy operational data.
“The next generation of MSPs won’t be defined by how many tools they operate,” said Arvind Parthiban, CEO and cofounder of SuperOps. “They’ll be defined by how effectively they connect operations, security, automation and AI into a single system. Agentic AI depends on context. When critical operational and security data lives across disconnected tools, MSPs limit the value AI can create for their teams and customers. This partnership is about helping MSPs replace complexity with clarity and build a stronger foundation for the AI era.”
The partnership reflects a broader shift taking place across the MSP industry. As cybersecurity threats increase, compliance requirements expand and AI transforms how services are delivered, MSPs are under pressure to rethink how they operate and scale. Yet many providers continue to rely on multiple disconnected tools and workflows.
The cost of that fragmentation is measurable. Technicians spend up to 25% of their working day switching between systems. According to a 2025 study by Heimdal and FutureSafe, only 11% of North American MSPs report seamless tool integration. The average MSP operates on net margins of approximately 8% while top-performing firms reach 18%, highlighting the operational impact that efficiency and integration can have on business performance.
“For years, IT operations and security were separate conversations. AI collapsed the line between them,” said Dor Eisner, CEO and cofounder of Guardz. “You can’t safely adopt AI on top of data and identities you can’t see or protect, and customers now expect their MSP to own that risk for them. When operations and security run on one foundation, MSPs get the visibility to protect every client and the credibility to guide them into AI. That’s the trust the whole relationship is built on.”
The bundle launches immediately and is available to MSPs globally. It combines core capabilities of IT and security operations in a single, more affordable package than traditional multivendor stacks. To sign up, and learn more about the offering, head to this link.
“As we’ve grown our MSP, one of the biggest lessons I’ve learned is that complexity scales faster than revenue. Every time you add another tool, process, or vendor, there’s more to manage and more opportunities for things to fall through the cracks. That’s why partnerships that bring operations and security closer together are so compelling. MSPs don’t need more disconnected tools. We need technology that works together, makes our teams more efficient, and helps us deliver a better experience for our customers. The simpler the stack, the easier it is to scale without sacrificing service quality or security.” — Daniel Tobon, founder, Tsquared Technologies
To mark the announcement, the companies unveiled a campaign titled “The Stack of the Living Dead,” centered around a zombie apocalypse where the undead are weighed down by legacy MSP tools. It’s a creative statement designed to spark a conversation about the operational complexity, security gaps, and inefficiencies many providers continue to navigate every day. The companies say the intentionally provocative message is straightforward: MSPs should no longer be held back by legacy, siloed tools and the AI era demands a connected foundation rather than the fragmented approaches that have long defined the market.
About SuperOps
SuperOps builds AI-native products for modern IT teams. The SuperOps ITSuite is a unified endpoint management platform that enables internal IT teams to manage endpoints, deliver support and drive smooth operations at scale. The SuperOps MSPSuite unifies endpoint management, ticketing, PSA and RMM, helping MSPs turn everyday operations into predictable profit and grow without the chaos. At the heart of the platform is Monica, a purpose-built agentic AI that gives IT teams the edge they need by taking work from automation to autonomy, reducing costs and improving efficiency.
SuperOps was founded in 2020 by Arvind Parthiban and Jayakumar Karumbasalam with one goal: rebuild IT management for the AI era. Backed by Addition, March Capital, Z47, Elevation Capital and Tanglin Venture Partners, the team brings deep experience in ITSM, ITOM, and building high-performance technology platforms. To learn more or request a demo, visit superops.com.
About Guardz
Guardz is the first agentic security operations platform purpose-built for managed service providers. The platform unifies identity, endpoints, email, and data into a single, connected data fabric with agentic correlation for threat detection and response. Combined with 24/7 human-led MDR, Guardz gives MSPs the clarity, efficiency and expert backup needed to protect every client and scale confidently in today’s evolving threat landscape.
