Compliance Scorecard’s latest platform upgrade represents a strategic shift. The company this month launched version 8 of its compliance-as-a-service (CaaS) platform, a major release that arms MSPs with something they previously lacked: A way to deliver, track, and prove compliance for their clients.
The Compliance Scorecard platform’s version 8 introduces a new level of automation and accountability. Key additions include real-time security awareness training (SAT) metrics, customizable compliance KPIs, risk assessment tools aligned to audit frameworks, and a unified policy management engine. There are even some early-stage AI features designed to make compliance training more effective — and more human.
All this will help MSPs manage and provide hard evidence of compliance. That’s increasingly critical for insurance audits, client renewals, and regulatory requirements.
“We’re helping MSPs prove compliance with confidence,” Compliance Scorecard Founder and CEO Tim Golden told ChannelPro during an interview at Pax8 Beyond, where the upgrades were showcased. This latest release reflects what MSPs have been asking for — less noise, more context, and real metrics, he added.
Built for the Tools MSPs Already Use
Compliance Scorecard platform version 8 isn’t just a cosmetic upgrade. With built-in integrations to leading MSP tools — like Huntress, CyberHoot, and Symbol Security — the platform now pulls real usage and training data into one live dashboard. This turns routine security tasks into trackable, framework-aligned outcomes.
Under the hood, the CaaS platform version 8 is deeply integrated with MSP tools, such as RMMs, PSAs, and EDR platforms. This compiles operational data to drive risk assessments and compliance workflows. That ability to integrate with tools MSPs already use helps reduce duplicate work and makes compliance services scalable.
From Checkbox to Scorecard
Golden has spent the last two decades in the compliance space, watching frameworks like CMMC, HIPAA, and SOC 2 evolve from intimidating buzzwords into daily business necessities. The CaaS platform upgrade reflects that shift by mapping to those frameworks and helping MSPs operationalize them with metrics, policy enforcement, and real-time evidence.
A standout example is the SAT (security awareness training) Scorecard, which consolidates training data across vendors like Symbol Security, Huntress, and CyberHoot into a single dashboard. Instead of blindly assuming employees have completed training, MSPs can now define exactly what success looks like, such as minimum quiz scores or acceptable phishing click rates. Plus, they can monitor that performance over time.
Tim Golden (center) and the Compliance Scorecard team were on hand at Pax8 Beyond to demo the CaaS platform’s latest upgrades.
“I’m all about rewarding good behavior, so, when they pass the test, they get confetti on the screen,” Golden said. “Then, they get a downloadable printable certificate that they can stick on their wall, share on LinkedIn, or put on their resume. It’s rewarding the positive behavior and change that we actually want to see.”
In addition, these metrics are tied back to documented policies and user adoption. It enables MSPs to show that not only did they assign training but it was effective. This focus on measurable outcomes is baked into the platform’s design.
AI With Guardrails — and a Purpose
Despite initial skepticism, Golden and his team are exploring AI in a targeted way, starting with SAT. Instead of relying on generic modules, Compliance Scorecard now uses AI to read company-specific policies, generate tailored test questions, and translate dense documents into plain-language summaries. Or as Golden puts it, it will “explain it like I’m five.”
The goal isn’t to automate for automation’s sake. It’s to help end users actually understand what they’re agreeing to and give MSPs measurable proof that the training worked.
“I was dead set against AI. I’m changing,” Golden said. He emphasized that the AI features are not just tech for tech’s sake. Rather, they are being developed and tested carefully before rollout. “I didn’t want to just willy-nilly do a thing. So I sat with our development team and our MSPs … to come up with a few proof of concepts.”
While these AI-powered features are still in early testing, Compliance Scorecard plans to invite select partners into a beta program later this year. For now, he is focused on what the platform has always aimed to deliver: clarity, context, and actionable compliance MSPs can stand behind.
Start With Yourself
For Golden, the path to delivering CaaS starts with turning the lens inward. Many MSPs are eager to provide guidance to clients — but haven’t applied that same rigor to their own business.
Tim Golden
“MSPs own all that risk,” Golden said in the interview. While they’re deploying tools, policies, and training for clients, their own contracts and processes often go overlooked. That creates a dangerous gap — especially when clients assume their MSP is handling more than they actually are.
He points to issues like boilerplate MSAs pulled from the internet, unclear service catalogs, and ambiguous scope of work agreements. “You are contractually obligated to do this stuff,” he said. “And there’s gold in those contracts.”
His advice: Treat your MSP like the first customer. Make your own environment the testbed for everything you plan to offer. Document your agreements. Define your responsibilities. Create KPIs for your internal security awareness and risk management programs.
“You are your first best customer,” Golden insisted. “Practice on yourself. Ask yourself the hard questions. Get your own house in order, then, build your own maturity model that you can mimic with your customers.”
Iterating With the Channel
Unlike many competitors in the space, Compliance Scorecard doesn’t just push updates and hope they land. The company holds regular partner calls, invites MSPs into beta tests, and even builds features based on direct partner feedback.
“I’m not the only guy with all the answers,” Golden admitted. “We build based on what helps MSPs operationalize, sell, reduce risk, and grow revenue.”
In a crowded CaaS market filled with noise and surface-level tools, Compliance Scorecard is betting that transparency, accountability, and partner-driven design will win.
Images: Compliance Scorecard, Anjali Fluker/The ChannelPro Network
