MSP Technology News Headlines for the week of 8/25/2025
ScalePad launched Lifecycle Manager X, leading this week’s headlines. Plus, we have lots of other interesting technology news from all over the industry. From product enhancements to partnerships to telling industry reports, you’ll need to stay in the know. Ready for a quick rundown of this week’s MSP news and partner program updates? Scroll on down!
ScalePad Launches Lifecycle Manager X, Enabling the 1st Customer Success Platform for MSPs
New module transforms Lifecycle Manager into a customer success platform that helps MSPs shift from service providers to strategic growth partners.
Key quote from the press release:
“Customer Success programs have fueled SaaS growth for over a decade. Now it’s time for MSPs to benefit from the same model. Lifecycle Manager X empowers them to sit at the strategy table and drive outcomes — not just manage IT.” — Chris Day, CEO, ScalePad
More ScalePad Headlines
➡️ ScalePad Announces Free GRC Platform Built for MSPs
Alternative Payments Debuts API to Accelerate MSP Growth Through Automation
New developer-friendly API gives MSPs full control over billing, streamlining quote-to-cash workflows and boosting automation.
Key quote from the press release:
“We’re thrilled to introduce our new API, designed to help MSPs stay competitive in a rapidly evolving market. As automation reshapes everyday life, MSPs need greater connectivity and agility to better serve their customers.” — Baxter Lanius, founder and CEO, Alternative Payments
Proofpoint Releases 2025 ‘Voice of the CISO’ Report
Proofpoint survey of 1,600 global CISOs reveals surging AI risk, data loss, CISO burnout, and a widening confidence-readiness gap.
Key findings from the report:
- 76% of CISOs expect a material cyberattack within the next year, yet 58% say their organizations are unprepared to respond.
- 66% of CISOs experienced a material loss of sensitive data in the past year—up from 46% in 2024—often driven by insider threats and human error.
- AI is a double‑edged sword: while CISOs are increasingly deploying AI-driven defenses, they also face mounting concerns over GenAI‑induced data exposure and misuse.
- CISO burnout and misaligned expectations are rising: two-thirds report excessive pressures, and alignment with their boards is slipping—dropping from 84% to 64%.
Blackpoint Cyber and NinjaOne Partner to Strengthen Cybersecurity for MSPs
The collaboration combines Blackpoint’s MDR expertise with NinjaOne’s automated endpoint management to simplify security and accelerate response for MSPs.
Key quote from the press release:
“This partnership represents a shared commitment to empowering IT teams with the tools they need to stay ahead of today’s evolving threat landscape. By aligning our expertise in threat detection and response with NinjaOne’s leadership in endpoint management, we’re laying the foundation for a smarter, more unified approach to cybersecurity—one that reduces complexity while strengthening resilience.” — Gagan Singh, CEO, Blackpoint Cyber
More NinjaOne Headlines
BlueCat Networks Unveils Channel‑first Strategy with Launch of BlueCatalyst Partner Program
New partner program accelerates growth by combining BlueCat’s DDI products with LiveAction’s network observability tools in a unified go‑to‑market model.
Key quote from the press release:
“With BlueCatalyst, we’re doubling down on our commitment to the channel. Partners are the heart of our go‑to‑market motion, and we’re delivering a unified portfolio that brings powerful automation, visibility, and control to complex networks.” — Peter Brennan, chief revenue officer, BlueCat
IBM and AMD Join Forces to Build the Future of Computing
The two tech giants are developing quantum‑centric supercomputing architectures by combining IBM’s quantum computing with AMD’s high‑performance and AI‑accelerated infrastructure.
Key quote from the press release:
“High‑performance computing is the foundation for solving the world’s most important challenges. As we partner with IBM to explore the convergence of high‑performance computing and quantum technologies, we see tremendous opportunities to accelerate discovery and innovation.” — Dr. Lisa Su, chair and CEO, AMD
Flashpoint Identifies New Ransomware‑as‑a‑service (RaaS) Groups to Watch in 2025
There’s a shift in ransomware playbooks. Emerging RaaS actors are joining the fray with extortion-only models, AI-powered tools, and rebranded operations.
Key findings from the report:
- Emergence of Extortion-only RaaS: Groups like World Leaks (formerly Hunter’s International) and Weyhro demand ransoms without encrypting data. RansomHub has also been observed using this approach occasionally.
- Family ties and Rebranding Grow Common: SafePay uses LockBit code; other groups show code overlaps with Conti. Devman and DragonForce also share decryption signatures.
- AI Tooling Inflitrates Ransomware Operations: Funksec, for instance, uses LLMs to create phishing templates and has developed the malicious chatbot “WormGPT.”
- Resurfacing Brands: Babuk returned as “Babuk v2,” though it may simply be exploiting the group’s name and victim base rather than representing a true revival.
- Traditional Access Vectors: Despite AI innovations, threat actors still exploit unpatched vulnerabilities, especially in RMM tools. They rely heavily on infostealers and Living off the Land (LotL) techniques for initial access and lateral movement.
(From the Scary Things Department) Hook Version 3: The Android Banking Trojan with the Most Advanced Capabilities
Zimperium zLabs uncovered a dangerous evolution of the Hook Android banking trojan. It now blends ransomware-style extortion, spyware, and overlay-based attacks into one high-impact package.
Key findings from the report:
- The malware now supports 107 remote commands, including 38 new ones. This vastly expands its control capabilities.
- New overlay attacks include full-screen ransomware-style warnings, fake NFC prompts, deceptive lock-screen overlays, transparent gesture-capturing layers, and live screen streaming for real-time espionage.
- Hook v3 is being distributed through phishing and malware-hosting on public code repositories. This increases its accessibility to threat actors.
- Attackers continue to abuse Android Accessibility Services to automate fraud and capture credentials, gestures, and sensitive interactions. This extends its reach beyond banking into spyware and ransomware territory.
Exterro Changes the Rules of the AI Game with Exterro Intelligence for Legal Review and Investigations
New agentic AI capability, Exterro Assist for Data, dramatically accelerates legal and data risk workflows by processing up to 40,000 documents per hour within a secure, auditable environment.
Key quote from the press release:
“With the launch of the next generation of Exterro Intelligence, Exterro isn’t just keeping pace with AI innovation, [its] solving problems for customers. This is one of the more advanced, agentic AI applications I’ve seen for managing data risks. The agentic approach in Exterro Assist for Data reduces security concerns while delivering faster, more accurate, and auditable results.” — Ryan O’Leary, research director, privacy and legal technology, IDC
SalesChain and SalesScoreKeeper Announce New Integration Built on SalesChain’s Open API
This is the first integration leveraging SalesChain’s recently released Open API. It’s designed to enhance workflow automation and connectivity for dealers in the office technology industry.
Key quote from the announcement:
“We’re proud to support integrations like this one with SalesScoreKeeper. It’s a perfect example of how our Open API is opening doors for collaboration and innovation across the dealer ecosystem.” — Tim Szczygiel, president, SalesChain
Arctic Wolf Releases 2025 AI Report: Navigating the Human-AI Relationship for Security Operations Success
New research reveals widespread AI adoption in cybersecurity, though human expertise remains vital to managing risk and maximizing impact.
Key findings from the report include:
- AI adoption is now mainstream. 73% of organizations have integrated AI into their cybersecurity stack. U.S. and financial services sectors lead at 82% adoption.
- AI is driving buying decisions. 99% said AI capabilities will influence security purchases or renewals in the next year. Nearly 40% already tied budget allocations to AI-powered solutions.
- Security automation is a key goal. 73% plan to leverage AI for around-the-clock operations, 72% for improved threat prediction/prevention and 70% for detection enhancement.
- Human oversight is critical. 67% believe substantial human input is required. 52% plan to upskill their teams and 46% expect analysts to focus on validating AI-generated alerts.
- Challenges to AI adoption persist. Top barriers include data privacy (33%), cost (30%), and gaps in fully meeting organizational needs (28%).
As ChannelPro’s online director and tech editor for over a decade, Matt Whitlock has spent years blending sharp tech insight with digital know-how. He brings more than 25 years’ experience working in the technology industry to his reviews, analysis, and general musings about all things gadget and gear.
Images: Proofpoint, AMD, Flashpoint, Zimperium, Exterro
