The 2024 CX Trends Report by Zendesk highlights a paradigm shift in customer experience (CX), with 70% of leaders reimagining customer journeys through AI, leading to a more intelligent and personalized CX.
For managed service providers (MSPs), Zendesk’s report is particularly relevant as it underscores the increasing importance of integrating and managing the AI needs of small and mid-sized businesses while supporting their data privacy needs.
Check out the photo gallery below to view key statistics. For detailed insights, explore the full report on Zendesk’s website.
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Data from CX Trends comes from two survey sources. Zendesk surveyed 2,818 consumers and 4,441 customer service and experience leaders, agents, and technology buyers from 20 countries and organizations ranging from small business to enterprise during July and August 2023. Results from each survey were weighted to remove bias from the survey samples.
Images: iStock
